Client Services Specialist

Pay Rate: $24 per hour Summary Location: Johnston, RI Timings: 10 AM - 6:30 PM / 8:30 AM - 5 PM Responsibilities Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email. Research and train clients on all products offered. Independently service both internal and external customers on a wide variety of commercial card, ACH, & cash management products, services, and technical issues through all incoming channels. Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues. Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Requirements Excellent verbal/written, time management, multitasking, and interpersonal skills. Goal-driven with a desire to meet productivity goals, including meeting day-to-day business needs. 5 years of customer service and call center experience; banking experience preferred. Excellent phone communication and listening skills. Ability to prioritize and manage daily workload. Ability to multitask and work independently in a fast-paced work environment. Computer proficiency and acumen. Self-motivated attitude with a desire to succeed. Analytical skills and the ability to recognize trends, exercise considerable independent judgment, and attention to detail. Preferred Skills High school diploma or GED equivalent; bachelor’s degree preferred #J-18808-Ljbffr