Coordinator, Donor Services

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation’s leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy.

We currently have an opening for a Coordinator, Donor Services. The Coordinator, Donor Services, will promptly gather, update and enter accurate data and relevant documentation into our digital database. They will work closely with the Strategic Alliances & Development and Finance teams to meet strict deadlines. They will also identify and correct data errors and swiftly bring them to the attention of relevant parties.

This full-time position is based in our Arlington VA office on a hybrid basis. Candidates must be able to come in the Arlington, VA office at least 1-2 times weekly.

Salary Range: $24/hr. - $26/hr. ($46,800 - $50,700)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understand NAMI’s current donation processing practices and standards for data entry.
• Accurately enter donor and donation information into corresponding fields in Salesforce as collected upon forms and spreadsheets. Update existing data, as necessary.
• Review data for errors prior to entry, using appropriate quality control methods, correct data errors and report unusual findings to management.
• Verify data by comparing it to source documents and obtain further information for incomplete documents.
• Meet strict deadlines to allow for the prompt closure of the month.
• Prepare weekly donation acknowledgement data files
• Participate in external meetings with our batching/caging firm, and work closely with the Strategic Alliances & Development and Finance teams.
• Seek opportunities for automation/streamlining and digital database enhancement
• Maintain discretion and privacy standards when handling confidential donor and financial information.
• Review and analyze data for patterns, issues, and donor prospects.
• Handle additional duties from time to time, depending on the ebb and flow of work, including but not limited to: data clean-up projects, conducting donor/prospect outreach via email and verifying employee matching donations.
• Provide administrative support to gift officers including preparing invoices, scheduling, and sending proposals.
• Provide administrative support to the Chief Development Officer including preparing monthly credit card reconciliations, scheduling. and other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree
• 1-2 years of data entry or related experience
• Strong organization, computer and typing skills
• Ability to perform repetitive tasks with a high degree of accuracy and attention-to-detail
• Excellent time-management skills and the ability to work under time constraints
• Working knowledge of donor databases (Salesforce strongly preferred) and data/quality control best practices
• Highly proficient in MS Excel and Outlook and ability to quickly learn new software, programs and systems
• Outstanding display of professional customer service skills
• Comfortable working independently with minimal supervision
• Previous experience with fundraising or gift processing strongly preferred
• Must pass background check.

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.