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Customer Success Lead for Global SaaS (Upsell & Retention)

Webrex Studio Llp

Webrex Studio is seeking a Customer Success professional to manage the full lifecycle for international Shopify clients. You will monitor usage data, drive retention, and coordinate expansion opportunities while engaging with founders and senior stakeholders. The role emphasizes a self-driven approach, strong English communication, and comfort with video/voice calls. Expect interaction with clients across the US, UK, and Australia, and a focus on delivering measurable value. #J-18808-Ljbffr Webrex Studio Llp

Vacancy posted 2 days ago
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