Customer Success Lead for Global SaaS (Upsell & Retention)
Webrex Studio Llp
Webrex Studio is seeking a Customer Success professional to manage the full lifecycle for international Shopify clients. You will monitor usage data, drive retention, and coordinate expansion opportunities while engaging with founders and senior stakeholders. The role emphasizes a self-driven approach, strong English communication, and comfort with video/voice calls. Expect interaction with clients across the US, UK, and Australia, and a focus on delivering measurable value. #J-18808-Ljbffr Webrex Studio Llp
- A fast-growing SaaS startup is seeking a Customer Success Manager to manage client onboarding and retention. The ideal candidate will have 2-4 years... ...abilities. You will lead discovery meetings, analyze... ...customer data, and identify upsell opportunities. Join a dynamic...SuggestedRemote job
$86k - $160k
Customer Success Team Lead (Commercial) - High-Growth SaaS Scale-up New York (Hybrid) - $86,000--$160,000... ...company is transforming how global businesses manage IT... ...for driving customer retention, expansion and team performance... ..., expansions and upsell opportunities Handle...Suggested- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...SuggestedFlexible hours
- A leading cloud resource management company is seeking a Head of Global Account Management to own and execute their... ...growth and retention, establishing strong... ...years of experience in SaaS account management and... ...in revenue growth and customer success. #J-18808-Ljbffr ScaleOps...Suggested
$110k - $180k
...Healthcare AI Deployment & Customer Expansion Lead Company: HireNow... ...and customer success professional who can... ...deployment, adoption, retention, and account expansion... ...retention, renewals, upsell, and cross-sell opportunities... ...AI, voice AI, SaaS, healthcare technology...SuggestedFull timeContract workVisa sponsorship$140k - $170k
...seed round and rapid customer adoption, we’re... ...expanding our customer success team to keep up... ...or other vertical SaaS. You have: A... ...Customer Success Lead, you won’t just... ..., usage gaps, and upsell opportunities Document... ...metrics such as retention, engagement, and...Work at office- Canary Technologies seeks a Head of Global Enterprise Customer Success to own success for the largest hotel brands worldwide... ...-product deployments, and drive adoption, retention, and expansion across enterprise accounts. You will lead a high-performing team of Enterprise...Worldwide
- ...are looking for a Strategic Customer Success Lead to shape and scale how Bluefish... ...‑day engagements reinforce global business goals, renewals,... ...mitigation plans that improve retention and long‑term outcomes.... ...strategic partnerships—ideally in SaaS, ad tech, or marketing...Immediate start
- An education service provider is seeking a dynamic Customer Success Manager to work remotely from New Jersey. The role involves building... ...clients, ensuring their satisfaction, and driving customer retention and growth. The ideal candidate has over 3 years of experience...Remote job
- ...States Digital Space LLC is seeking a Sr. Customer Success Manager to support Pennsylvania or New... ...on best practices for leveraging our SaaS solution, and identify opportunities for... ...keeping clients satisfied, driving retention and growth, and collaborating with product...
- ...months and are trusted by global enterprises like... ...The Role As Omnea's Customer Value Lead, you own the relationship... ..., expansion, and upsell. Omnea's product is... ...covering both expansion and retention across your... ...role (sales, customer success, partnerships) or a customer...
- ConductorOne, Inc. is expanding its customer success team and seeks a hands-on Implementation specialist... ...customers, manage a portfolio, and lead multiple onboardings while collaborating... ...requires 3-5 years in customer-facing SaaS implementations, with strong PM skills and...
- Dot Compliance is seeking a Global Vice President of Customer Success to lead our worldwide CS organization across NA, EMEA, and APAC. You will shape and... ...customer success strategy to drive adoption, satisfaction, retention, and growth of our eQMS platform. This role requires...Remote jobWorldwide
- Manning Consulting is seeking a Customer Success Account Manager for Digital Sales. This remote... ...targets SMB North America, focusing on upsell, cross-sell, and net-new acquisition with... ...meeting quarterly revenue targets in a global, AI-enabled sales organization. #J-188...Remote job
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...Worldwide
- ...world. We are a global IT services and consulting... ..., we stay at the leading edge of... ...for net revenue retention, direct upsell and cross-sell opportunities... ...strategic customer engagement... ...passionate about customer success and accelerating... ...services or SaaS environments....Full timeInternshipRemote workRelocation
$220k
...sherpas - both for our customers and colleagues. We... ...priorities and lead initiatives in... ...customer adoption, retention, and revenue growth... ...IT, Finance, and global workforce management... ...ensure customer success and secure long-term... ...need4+ years of SaaS experience in account...Contract workWork at officeRemote work3 days per week$160k
...proven track record of success to join our US-... ...for each of your customers to guide them in... ...and priorities and lead initiatives in your... ...adoption, retention, and revenue growth... ...IT, Finance, and global workforce management... ...will need3+ years of SaaS experience in account...Contract workWork at officeRemote work3 days per week$114k - $177k
...are proud to support a global and growing community... ..., and close new leads into repeat customers. As of mid 2025, HighLevel... ...a customer-obsessed retention leader who thrives at... ...customer experience, success, support, and... ...Revenue Retention in a SaaS environment, with clear...Remote work$150.2k - $206.58k
...looking to hire a Director, Global Customer Support for the... ...to deliver adoption, retention, and growth at scale.... ...Strategy: Define and lead the global Support strategy... ...Engineering, Customer Success, Professional Services... ...in a high‑growth SaaS environment. 3+ years...16 hoursContract workFor contractorsWork at officeLocal areaImmediate startRemote workWork from homeHome officeFlexible hoursShift work$100k - $150k
...Job Description Job Description Customer Success Lead | Private Markets AI Location: New York... ...them. ~ Clients include most of the global top 10 PE and consulting firms ~10x... ...Own onboarding, adoption, and retention across a portfolio of enterprise accounts...Work at office- A leading technology solutions provider is seeking an experienced leader in Customer Success to drive Net Revenue Retention and manage onboarding experiences. The role... ...including leading global customer support operations... ...of success in B2B SaaS, and a Bachelor's degree...Remote job
- ...Account Manager for a Leading SaaS Company (Bilingual Chinese... ...a detail-oriented and customer-focused Account... ...transformation in the global beauty industry through... ...satisfaction. Identify upselling and cross-selling... ...Work with the client success team to foster long-term...Work at office
- Katapult is hiring a Commercial Customer Success Team Lead for a high-growth SaaS scale-up expanding in the US. This player-coach role will lead a high-performing... ...portfolio. You’ll drive renewals, expansions and upsell opportunities, coach CSMs, and collaborate with Sales...
- A leading company in data privacy technology is seeking a Customer Success Executive to manage and grow strategic customer portfolios... ...overseeing customer satisfaction and retention, driving product adoption, and... ...Success with experience in SaaS and must excel in...
- ...is growing rapidly and looking for a Customer Success Lead to build and head our best‑in‑class customer... ...in ensuring customer satisfaction, retention, and growth. What you will be doing... ...opportunities for account growth and upsell. Impact In this role, you will achieve...
- Datacor, Inc. is seeking a Customer Account Manager to grow recurring... ...product adoption and retention. You will collaborate with Solution... ...Engineering and Services to identify upsell opportunities, drive renewals... ...teams to ensure customer success, satisfaction, and long-term...
- ...The Role We’re looking for a Customer Strategy Lead to own our post-sales... ...Sandstone every day. You’ll drive successful rollouts, build trust with... ...mature. Customer Health & Retention : Monitor adoption and... ...consulting), ideally at a B2B SaaS company selling into...Contract workWork at officeImmediate startFlexible hoursDay shift
- Build the Customer Success function, not just manage it. Most Customer Success... ...dedicated Customer Success Lead, you'll shape how one of the... ...a high-performing team, own retention, and become a key voice in how... ...function in a high-growth SaaS business. Been accountable for...Work at office
- ...relationships with companies ready to scale globally. You will understand client needs, navigate... ...them through Pebl's platform to drive successful global expansion. You will partner with Marketing, Operations, and Customer Success to deliver seamless experiences, grow...
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