Kunama Interpreter

Job Title Kunama Interpreter Location Work at Home, United States Status Independent Contractor Pay $1.25 - $1.40 per minute Position Overview The Kunama Telephone Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Kunama and English speakers. The interpreter breaks the communication barrier in a wide range of industries that LanguageLine serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. The interpreting sessions may involve simple or complex, technical or non-technical subjects. This position does not involve written translation; however, translators and other skilled linguists are encouraged to apply. The Interpreters translate verbally. This is an independent contractor position and therefore not eligible for employee benefits. This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment. Essential Job Functions Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. Maintain a professional demeanor throughout the interpreting sessions at all times. Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls. Maintain punctuality and availability during work hours. Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. Demonstrate commitment to cultural sensitivity and working in a diverse environment. Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment. Qualifications Fluency in Kunama and English and skilled in the associated cultural dynamics. Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. Excellent listening, retention and note‑taking skills to maintain a high level of accuracy during interpretation. Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression. Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands. Must be at least 18 years of age. Legally authorized to work in the United States. Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (e.g., H1‑B visa, F‑1 visa (OPT), TN visa or any other non‑immigrant status). High school diploma or equivalent. Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration. Ability to read and write the requested languages – highly preferred. Technical Requirements Dedicated personal device for business purposes. Desktop / Laptop Computers with any of the following Operating Systems: Windows, MacOS, or ChromeOS. Tablets (iPadOS or Android) are acceptable. Smartphones (iOS or Android) are also acceptable. Restricted brands: Kaspersky products, Huawei hardware. High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5Mbps, upload speeds of 3Mbps, Ping value of no more than 300ms, Jitter value of no more than 30ms. Must have access to a quiet space free from background noise or distraction. Physical Requirements Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday. Must be able to operate company provided software and systems to perform all aspects of the job. Must have sufficient manual dexterity to type or write. Able to lift up to 26lbs. May be exposed to moderate noise levels; i.e., computer, audio, telephone. EEO and Equal Opportunity LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance. LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law. #J-18808-Ljbffr LanguageLine Solutions