Administrative Assistant 1 - Onsite

Job Description

Job Description

Job Summary (List Format):

- Serve as an onsite Administrative Assistant for AZDES - DBME in Tucson, AZ.
- Operate switchboard: answer, direct, and transfer incoming calls; manage visitor check-ins and general administrative tasks.
- Provide customer service to internal and external clients.
- Perform receptionist duties including taking messages, providing information, and maintaining records.
- Monitor emergency calls, alarms, and manage paging systems as needed.
- Sort mail and handle basic administrative support tasks.
- Schedule consultative examinations (CE) for claimants, including making follow-up calls and coordinating with doctors.
- Prepare and mail exam packets or fax documents to medical providers as required.
- Respond to inquiries regarding claim status, appointments, or transportation assistance (e.g., mailing bus passes).
- Contact claimants, attorneys, medical sources, and hospitals to coordinate paperwork, appointments, authorizations, and reports.
- Use a tracking system to ensure daily assignments are completed and disseminated.
- Conduct case development activities that require analysis and judgment.
- Maintain strong computer skills for daily tasks (data entry, scheduling, tracking).
- Preferred: Bilingual ability to assist a diverse population.
- Participate in intensive background and drug screenings (HireRight/Global ID facial biomatrix).
- Position is onsite with potential for hybrid work after training.
- Local candidates only; must be available for in-person interviews and able to start within two weeks of offer.