Assistant Food & Beverage Operations Manager |Salary range $65,000 - $75,000/year

Summary At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life. Why Choose Hyatt? At Hyatt, your success matters. We offer: Competitive Salary: $65,000-75,000/year Health Benefits: Medical, dental, and vision insurance starting after just 30 days Perks & Discounts: Free and discounted room nights Friends & family rates at Hyatt properties Discounts on food and beverage Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) Work-Life Balance: Paid time off, including new child leave Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan Growth Opportunities: Tuition reimbursement and robust training programs Everyday Conveniences: Complimentary meals for employees What You’ll Do Here The Food & Beverage Assistant Operations Manager is an assistant manager role responsible for the strategic vision, operational execution, and financial performance of all food and beverage venues, including restaurant, lounge, pool, market and digital dining, banquet and conference services. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all outlets and events. Operational Excellence Supports and manages the Banquet Department while working closely with the other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage. Supervise, empower, lead, coach and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement. Assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. Proactively review staffing and equipment needs. Coordinate and execute all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage. Develop innovative and creative décor for Banquet function space. Manage short- and long-term banquet functions in the front and back of the house. Perform daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards. Develop ideas for special events and holiday functions. Oversee the flawless execution of banquets and coordinate with clients and internal teams. Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness. Work closely with the events departments to coordinate and execute all banquet events, from small meetings to large-scale conferences and weddings. Coordinate with the sales and events team to align food and beverage offerings with overall brand strategy and promote special events, holiday functions, and promotions. Uphold impeccable standards of service in all dining venues, ensuring a consistent and exceptional guest experience. Stay updated on culinary and beverage trends, as well as competitor offerings, to ensure the outlets remain relevant and competitive. Assist with activations such as Pool, Market, Bistro 300 and lobby activations. Ensure Open Table is current and engaged. Implement procedures to increase guest and employee satisfaction. Exercise quality control for both food and beverage. Maintain Hyatt standards of service and ensure their implementation. Coach and counsel employees to reflect Hyatt service standards and procedures. Assist with payroll, reports, forecasts, inventory and budget for outlet operations. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Financial Performance Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability. Facilitate payroll, reports, forecasts, point of sale procedures, inventory. Create and implement strategies to drive revenue across all outlets and banquet services. Manage pricing and work with purchasing to ensure a balanced approach to quality and cost. Optimize staff scheduling to ensure adequate coverage while managing labor costs effectively. Assist with proactive communication and effective results as related to Project Olympia. Guest and Client Relations Serve as the primary point of contact for high-profile clients during the execution phases, fostering strong relationships and ensuring contractual obligations are met. Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance. Analyze guest feedback through comment cards, online reviews, and direct communication to continuously improve service delivery and guest satisfaction. Develop and implement long-term business strategies for all food and beverage operations, including creating innovative event concepts and new bar menu ideas. Ensure that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational. Compliance and Safety Enforce all health, safety, and sanitation standards according to local, state, and federal regulations. Ensure all staff are properly trained on emergency procedures and legal requirements, such as alcohol service (e.g., TIPS certification). Qualifications Minimum of 2+ years as F&B Management preferred. Wine/beverage knowledge in an upscale environment preferred. Strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader. Why You’ll Love Working Here Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it's career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we're ready for you. Apply Today Start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you'll not only build your career, you will also build a future. #J-18808-Ljbffr