Insurance Call Center Representative - US

Insurance Customer Service Representative

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What Youll Do

• Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve customer issues, ensuring a high level of service and timely follow-up.
• Accurately document all customer interactions, transactions, and resolutions in internal systems.
• Process customer requests such as account updates, documentation requests, and transaction-related activities in compliance with company policies and regulatory requirements.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to the appropriate teams when necessary.
• Maintain a strong understanding of products, services, and regulatory guidelines.
• Identify opportunities to improve processes and enhance the customer experience.

Who You Are

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or a high-volume client-facing environment.
• Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.
• Proven ability to manage difficult conversations and de-escalate customer concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask and navigate multiple systems efficiently.
• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or brokerage environments.
• Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies).
• Experience working with CRM systems or call center technologies.

Key Skills & Competencies

• Customer-focused mindset with a commitment to service excellence
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Adaptability and ability to quickly learn new systems and processes
• Ability to remain calm and professional under pressure
• Strong listening and interpersonal skills

Working environment:

• Hiring across USA.
• Schedule Monday to Friday, 8am-5pm CST (8-hour shifts)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.