Medical Assistant Team Lead

Company Overview:

TapestryHealth is dedicated to improving the quality of care for patients in skilled nursing facilities. We deliver innovative, technology-enabled healthcare solutions designed to enhance patient outcomes, optimize operations, and support the unique needs of long-term care providers. With a team of experienced professionals and cutting-edge tools, we collaborate with our partners to ensure the highest standards of care while reducing barriers to access and efficiency. Together, we are transforming healthcare for the better - one patient, one facility, and one solution at a time.

POSITION SUMMARY:
The Medical Assistant Team Lead will provide administrative support and coordinate daily staff activities to ensure efficient operations. The Team Leader is responsible for providing guidance, instruction, direction, and leadership to assigned medical assistants. This position will require organization, dependability, punctuality, and good communication skills.

PRIMARY RESPONSIBILITIES:

• Serve as the primary subject matter expert and escalation point for assigned medical assistants, providing real time peer level support to resolve day-to-day operational questions and workflow challenges before escalating to the Supervisor as needed.
• Support the rollout of new processes and initiatives for the IPV MA team by communicating updates to peers, answering workflow questions, and providing feedback to leadership on adoption challenges.
• Proactively identify workflow inefficiencies and communicate observations to the Supervisor and Operations team to support daily chart preparation and department goals.
• Model and reinforce adherence to policies, procedures, and MA workflows; escalate concerns, risks, or compliance issues to leadership promptly and with appropriate documentation.
• Support the training and onboarding of new and existing Medical Assistants by delivering structured workflow guidance and flagging competency concerns to the Supervisor.
• Facilitate onboarding of newly paired MA-clinician relationships by coordinating introductions, clarifying workflow expectations, and serving as a communication bridge during the transition period.
• Troubleshoot EMR and remote technology issues affecting team productivity, escalating unresolved technical problems to the appropriate support channels.
• Conduct spot audits (per departmental policy) of clinical notes and documentation to verify accuracy and timeliness, compiling findings and reporting trends to the Supervisor for follow-up.
• Assist the Supervisor with PTO coverage coordination by identifying scheduling gaps and communicating resource needs.
• Provide hands-on backup support for the Medical Assistant team as needed, performing all core MA functions.
• Manage concurrent tasks and priorities across multiple systems, maintaining strong organizational standards while keeping the Supervisor informed of capacity or bandwidth concerns.
• Additional relevant duties as assigned.

MINIMUM REQUIREMENTS

• 4+ years' experience as a Medical Assistant. Long term care setting preferred.
• Current CMA/CCMA/RMA Certificate or completion of a CAAHEP accredited/medical assisting program.
• Has demonstrated leadership potential.
• Strong interpersonal skills with the ability to interact effectively at all levels.
• Proficient in Microsoft Software (Word, Excel, PowerPoint, and Outlook), Virtual Meeting Programs, Adobe, EMR systems, and Monday.

PREFERRED SKILLS

• Excellent verbal/written communication and presentation skills.
• Strong analytical and problem-solving skills
• Ability to show strong personal initiative and take ownership over work results.
• High attention to detail, accuracy and follow through.

The anticipated hourly rate for this role is $25-$27/hr. This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate's primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.