Collection Specialist

Collections Specialist

Phoenix, Arizona, United States of America

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Saliba's Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona.

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Position Details:

• Schedule: Monday - Friday, 9:00 am - 5:30 pm
• Pay: $19.00 - $25.00
• Location: Saliba's Pharmacy - 925 E Covey Lane, Phoenix, AZ 85024

The Collections Specialist will focus on contacting patients with outstanding balances and processing payments. Duties will also include account research as needed, setting up payment plans and providing exceptional customer service. Basic knowledge of excel (Microsoft Suite) is a plus.

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions:

• Make collection calls for outstanding invoices
• Assist in the production of the collection letters for review by Business Manager
• Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections
• Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
• Assist Business Manager with credit card payments, statement inquiries, audits, and collections
• Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED

Skills and Qualifications:

• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment:

• Ability to work flexible hours

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."

Compensation & Financial:

• Competitive pay
• 401(k) with up to 3.5% company match

Family, Health & Insurance Benefits:

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)

Time Off:

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference:

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.