Community Manager

Position Summary

The Community Manager leads the launch, ongoing development, and operations of a large-scale, master-planned community. This role focuses on establishing infrastructure, activating amenity-rich environments, and fostering a cohesive community experience while partnering closely with developers, stakeholders, and residents throughout multiple phases of growth.

Key Responsibilities

Community Development & Growth

• Support phased development and ongoing expansion of a master-planned community, ensuring seamless transitions from construction to operations.
• Activate amenities and shared spaces to build community identity and engagement.
• Partner with developers and internal teams on long-term community vision and execution.

Stakeholder Management

• Serve as a central liaison between developers, HOA/boards, residents, and vendors.
• Align stakeholders on priorities, communication, and evolving community needs.
• Support governance processes, meetings, and reporting.

Operations & Amenity Oversight

• Manage day-to-day operations of extensive amenities (clubhouses, parks, fitness, lifestyle spaces).
• Oversee vendor performance and maintain high service standards across all facilities.
• Establish scalable processes to support continued community growth.

Resident Experience

• Deliver a high-quality, hospitality-driven resident experience.
• Address concerns, enforce community standards, and promote an inclusive environment.
• Drive engagement through programming and events.

Financial & Administrative

• Assist with budgets, expense management, and operational reporting.
• Ensure compliance with governing documents and applicable regulations.

Qualifications

• 3–5+ years in community, property, or hospitality management
• CAM (Community Association Manager) certification required
• Experience in large-scale or master-planned community environments preferred
• Strong stakeholder management and project coordination skills

Core Competencies

• Stakeholder engagement & influence
• Operational scalability
• Project and program management
• Customer experience focus
• Communication & conflict resolution