Desktop Engineer

EUC Desktop Engineer Provide onsite technical support for hardware and software issues Install configure and set up new hardware and software for end users Knowledge on Device Management including Intune Creation of Intune Policies and knowledge of deployment Diagnose and resolve technical issues related to desktops laptops printers and other peripherals Perform routine maintenance and updates on equipment to ensure optimal performance Communicate effectively with customers to understand their issues and provide timely solutions Maintain detailed records of service requests resolutions and equipment inventory Repair and refurbish defective or damaged hardware components Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards Manage inventory of spare parts and ensure adequate stock levels Keep detailed records of repairs parts used and equipment status Ensure all repaired devices meet the organizations quality standards before returning them to users Handle more complex technical issues that cannot be resolved by Level 1 support Track and manage incidents using a ticketing system ensuring timely resolution Assist users with technical training and guidance on software and hardware usage Serve as an escalation point for Level 1 support providing guidance and support as needed Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. E-Solutions