Account Manager I

Job Description

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.
• Consistently ranked among SIA's Largest Staffing Firms in America.
• Honored with Modern Healthcare's Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Account Manager I, Locums Staffing is responsible for managing and growing client relationships while ensuring successful delivery of locum tenens physicians and advanced practice providers to healthcare facilities nationwide. This role serves as the primary point of contact for clients, driving client retention, fill rate, revenue growth, and customer satisfaction through consultative account management, workforce planning, and proactive communication. The Account Manager partners closely with recruiting teams to align provider supply with client demand and ensure successful assignment outcomes.

Job Responsibilities

• Manages a portfolio of healthcare facility accounts and serves as the primary point of contact for client staffing needs.
• Builds and maintains strong relationships with key client stakeholders through consistent communication and consultative support.
• Partners with recruiting teams to ensure timely submission and placement of qualified locum tenens physicians and advanced practice providers.
• Facilitates assignment start processes, including confirming staffing details, onboarding requirements, credentialing milestones, and start dates.
• Monitors open opportunities and develops strategies to improve fill rates, client retention, and overall account performance.
• Communicates regularly with clients and providers throughout assignments to ensure successful engagements and address any concerns proactively.
• Researches and resolves client or provider issues that may arise during an assignment in a professional and customer-focused manner.
• Maintains accurate documentation of client interactions, job orders, and assignment activity within company systems.
• Identifies opportunities for account expansion, increased utilization, and long-term partnership growth.
• Assists with special projects and other related duties as assigned.

Key Skills

• Outstanding interpersonal skills with the ability to build and maintain relationships with clients, healthcare providers, and internal stakeholders.
• Excellent telephone, written, and verbal communication skills.
• Strong consultative selling and account management capabilities.
• Ability to prioritize multiple open assignments and client requests in a fast-paced environment.
• Demonstrated problem-solving, negotiation, and conflict resolution skills.
• Professional and polished presentation with a strong customer service orientation.
• Ability to analyze staffing trends and develop solutions to meet client workforce needs.

Qualifications

Education & Years of Experience

• Associate's Degree plus 0-2 years of work experience OR High School Diploma/GED plus 2-4 years of work experience.

Additional Experience

• Experience in account management, staffing, recruiting, sales, customer success, or healthcare workforce solutions.
• Previous experience supporting healthcare clients, physicians, advanced practice providers, or contingent workforce programs preferred.
• Demonstrated success managing client relationships, driving customer satisfaction, and achieving performance goals.
• Demonstrate the ability to effectively use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate
$40,000 - $50,000 Salary
Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.