Technical Representative

We are looking for a Technical Representative to support day-to-day technology needs in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys resolving hardware and software issues, coordinating service activities, and delivering dependable technical assistance in a fast-paced environment. The role focuses on hands-on desktop support, issue triage, and clear communication with users and internal partners to keep equipment and systems operating smoothly.Responsibilities:• Provide front-line technical assistance for desktop hardware, software, and peripheral issues, ensuring timely resolution of user incidents and service requests.• Diagnose and triage reported problems, determine next steps, and coordinate scheduling for repairs, installations, or follow-up support as needed.• Handle inbound and outbound communications with users and internal teams to gather issue details, share updates, and confirm service completion.• Install, configure, and maintain workstation equipment and related devices while verifying that systems meet operational specifications.• Support equipment setup, calibration, and basic testing to confirm reliable performance and readiness for use.• Track service activity, document troubleshooting steps, and maintain accurate records of schedule adjustments, asset status, and completed work.• Partner with cross-functional teams to address technical needs involving desktop environments, software systems, and connected equipment.• Follow workplace safety, cleanliness, and sanitation standards when handling devices, work areas, and technical tools.• Assist with routine troubleshooting that may involve electrical or mechanical components, escalating more complex issues when appropriate