Branch Manager

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at
Title: Branch Manager
Department: Retail Operations
Reports To: VP, Regional Branch Administrator
Supervises: Head Tellers, Tellers, Member Service Representatives
Job Classification: Exempt, Full-time

Job Summary:

The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.

Essential Functions:

Branch Operations Management:

• Manage and oversee all branch operations
• Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
• Responsible for goals and objectives per corporate work plan
• Process and approve wire transfers
• Review all daily transactions
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
• Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
• Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
• Perform other duties as assigned

Team Management and Development:

• Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
• Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE's products and services
• Provide training, coaching, and development to all branch personnel
• Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
• Prepare and host morning huddles before branch opening

Cross-functional Collaboration:

• Support HOPE's sales activities and collaborate with HOPE partners

Risk Management and Compliance:

• Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
• Adhere to all regulatory compliance requirements

Facility Management:

• Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)

Accountability for Business Results:

• Member service scores
• Branch losses and profitability
• Deposit growth

Specified Authority Level:

• Authorize cash transactions up to $15,000
• Authorize wires up to $100,000
• Approve check deposits up to $10,000
• Provide dual control access to vault
• Access to retail computer systems

Desired Qualifications:

• Bachelor's degree, business concentration preferred
• 5+ years of experience in banking or financial industry
• 2+ years supervisory experience
• Experience in cross-selling environments
• Fluent in English required and Spanish preferred

Work Environment:

• Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands:

• Employee is regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
• Employee will irregularly lift and/or move up to 10 pounds
• Employee will frequently travel to various branches within the company's market
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.