San Marcos 03 (McCarty Ln) True TX BBQ - Order Taker/Runner - Full time

Order Taker/Runner

As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

Key Responsibilities & Essential Functions:

• Customer Service / Sales:
• Builds strong relationships with customers in varying situations
• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information on menu items and specials, and beer and wine
• Serves food, drink, and products to guests
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Interacts positively with customers in person, on the phone, or through technology
• Assists with catering orders as needed
• Addresses complaints; resolves problems in a way that builds relationships
• Models teamwork to ensure a great guest experience
• Prepares, packages, merchandises product
• Assists in technical areas as needed
• Compliance / Food Safety / Sanitation:
• Ensures compliance with TABC regulations
• Ensures compliance with department and Store standard operating procedures
• Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
• Maintains beverage station and bar areas
• Maintains sanitation in food / beverage prep areas and display cases
• Properly handles, operates, and maintains equipment
• Performs other duties as assigned

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: 1+ years Experience in customer service - Required
• Experience in restaurant Point of Sale (POS) systems (preferred)
• Knowledge/Skills/Abilities:
• Working understanding of nutrition values and ingredients - Required
• Advanced communication, interpersonal, and customer service skills - Required
• Organization and planning skills - Required
• Computer skills - Required
• Reading / writing skills - Required
• Ability to handle guest feedback and resolve problems effectively - Required
• Ability to maintain a smile, even when balancing multiple priorities - Required
• Education:
• Licenses/Certifications:
• Completion of Alcohol Seller Training / Cash Handling training upon hire Upon Hire - Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment
• Work extended hours and / or rotating schedules
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
• Frequently stand, walk
• Frequently be exposed to wet and cold conditions
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
• Occasionally be exposed to heat, ambient temperatures, and loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.