Customer Support Engineer

Customer Support Engineer

Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations?

If working with an honest, fair, reputable, responsible and rapidly expanding global organisation is high on your agenda, joining our team could be for you.

The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is a role vital to the successful delivery of Whitefox customer satisfaction. The position will require a pragmatic person with high performance orientation and experience analyzing process data. You will be able to demonstrate excellent problem-solving skills, ability to manage Customer Support enquiries and being able to work independently in a fast-pace environment.


Join Whitefox in shaping a more efficient industrial future. As part of our team, you'll turn insight into action, driving smarter processes, solving real-world challenges, and helping deliver advanced membrane solutions that enable industries to produce more with less.

Every improvement you make moves us closer to our 2030 goal of being globally trusted leaders in efficiency and innovation.

The main responsibilities of this role include but are not limited to:

• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.

• Promote safety in your work above all else.
• Support existing industrial membrane installations, including process and procedure improvements

• Communication and collaboration with the process design team, and detail engineering team

• Ongoing operations procedure guidance and plant troubleshooting
• Gather, analyse, and report membrane and process performance data.
• Develop training material(s) and mentor/train operations personnel on-site
• Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required.

• Participate in onsite commissioning activities of new membrane installations.
• Represent Whitefox at tradeshows and conferences.
• Collaborate with sales teams for existing customer engagement & strategy alignment with new customers

• Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.

• Other related duties as assigned

What you'll bring

Education:

• Bachelor's degree in chemical engineering discipline from an accredited university.

Experience:

• 1 - 3 years industry experience.
• Understand the basic principles of heat and material balance.

Competencies

• Innovation & experimentation - adventurousness
• Communication & information sharing abilities
• Collaboration & Teamwork
• Strategic & pragmatic thinking
• Resilience
• Learning Agility
• Strong MS Office familiarity, MS Excel in particular.
• Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns, etc.

• Familiarity with ethanol production a plus.

We recognize that experience comes in many forms. If you don't meet every requirement but are excited about this role, we encourage you to apply.


At Whitefox we look for people who align with our core values:

Innovation & Strategic Thinking: Creative, curious, and structured problem-solver who thinks beyond conventional approaches, applying both strategic and pragmatic lenses to develop commercially and technically sound solutions.


Communication: Strong presentation and communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical audiences.


Collaboration: Builds strong cross-functional relationships and collaborates effectively across commercial and technical teams, contributing to a high-performing, team-oriented environment.


Learning Agility & Resilience: Demonstrates adaptability in a fast-paced environment, quickly learning new concepts, embracing challenges, and maintaining momentum through change and ambiguity.


Outcome-Driven Execution: Highly organized and results-oriented, with the ability to manage multiple opportunities simultaneously and deliver efficient, high-impact outcomes

Job Types:

• Full-time

Schedule:

• Remote + Onsite

Additional pay:

• Bonus pay

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• HEKA Spending Account
• Professional development assistance

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Find out more about being part of Whitefox Technologies, diverse, inclusive and innovative culture.


'Waste Less and Produce More'.

Voted as one of the 50 Hottest Companies in the Advanced Bioeconomy, The Digest.
Named as one of the Sunday Times Top 10 Green Tech companies to watch.
Winner, BusinessGreen, International Impact Award: Energy Efficient Ethanol Plants.
Winner, Clean Energy Awards: Most Efficient Biofuels Separation Technology Provider.