Service Operations Manager

Senior Field Superintendent – Existing Installations Location: Miami, FL, United States Job ID: 88710 Main Responsibilities The Senior Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units so as to conform to customer and Company requirements related to quality improvement, safety, cost improvement and customer satisfaction in support of Area objectives. The role also includes employee selection, training and safety for all assigned projects. Responsibilities Ensure that maintenance meets Area and Company quality standards and meets all contract requirements. Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under supervision. Implement EEO/AA requirements consistent with Area and/or State and Federal requirements. Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This position may include a sales role depending on the candidate. Manage ongoing program of project audits to assure conformance of performance standards of quality, completeness and safety. Develop and implement programs of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives. Implement route management strategies in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to the minimum level. Develop a spirit of teamwork and dedication to quality improvement among all employees. Evaluate and initiate requests for tooling where such tooling would support productivity improvement. Maintain proactive relationships with local IUEC business agents. What You Bring – Education High school education required. What You Bring – Work Experience Minimum 5 years elevator industry experience. Working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals. Ability to communicate well, both verbal and written. Proven leadership experience. Ability to teach hourly employees the Company's methods of quality, productivity and safety. Benefits Fully vested 401(k) match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans – Effective from first day of hire. Three weeks’ vacation (increasing with tenure), seven sick days, three floating holidays and eight company‑observed holidays. Tuition reimbursement – Eligible after six months of service. Parental leave – 100% base pay for six consecutive weeks within the first year of a child’s birth or adoption. Wide range of development opportunities to boost professional and leadership growth. EEO Statement At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. #J-18808-Ljbffr Schindler Elevator Corporation (U.S.)