Service Operations Manager

Location: Miami, FL, United States Job ID: 88710 Service Operations Manager Your main responsibilities Provide management of company’s activities and functions related to the ongoing repair, maintenance, and retention of all products within our portfolio, and partner with the General Manager – Service on acquisition and recovery efforts for units outside the portfolio within an assigned geographic span. Work in a manner that achieves customer satisfaction while meeting strategic business objectives of the region. Execute the territory operations business plan to support the region’s financial and non‑financial objectives and implement territory operations initiatives. Develop a recommended operational budget in partnership with the General Manager – Service and manage expenditures within approved specifications for time, materials, and other fixed assets, including parts inventory, company tools, and vehicles, to achieve cost‑effective results. Develop and coordinate the implementation of operational BDPs for service delivery cost improvement goals on each initiative. Manage the operational budget using appropriate asset‑management measures and proper billing procedures. Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments. Ensure process adherence to a strong customer excellence plan designed to deliver high‑quality service and grow loyalty with customers. Manage, mentor, and lead a team of Field Superintendents and Project Managers, setting and clarifying employee objectives, managing performance, and continuously developing skills to meet required financial targets, metrics, and KPIs. Hire and onboard new Service Superintendents and Project Managers. Establish procedures and leadership practices to create a participative management environment, maintain high morale among subordinates, and demonstrate strong support of Schindler’s cultural beliefs and best practices. Engage in proactive labor relations with local business agents, supported by Schindler’s Labor Relations team. Set expectations for Field Technician engagement and provide Superintendents with support for ongoing training, performance management, and participation in performance reviews. Advise Superintendents on manpower movement, particularly specialists such as adjusters, hydraulic mechanics, and escalator mechanics. Ensure all required service operations meetings are effective and lead meetings when appropriate. Provide expert technical knowledge for projects that require additional oversight or intervention. Interface with Product Line experts on operational challenges, including product issues, safety concerns, and parts fulfillment. Coordinate personnel and product safety responsibilities in partnership with the Field Quality Excellence organization, driving safety training, process adherence, and execution of technical training and equipment testing. What you bring Education: BA/BS in Business Management or Engineering. Possess overall knowledge of product and product application, service techniques and procedures, ability to understand financial statements, and legal awareness of contract terms and conditions. What’s in it for you? Fully vested 401(k) match, up to 7% of total eligible compensation. Competitive Medical, Dental, and Vision Plans – effective from the first day of hire. Three weeks’ vacation that increases with tenure, seven sick days, three floating holidays, and eight company‑observed holidays. Tuition Reimbursement – eligible after six months of service. Parental Leave – 100% base pay for six consecutive weeks within the first year of a child’s birth or adoption. A wide range of development opportunities to boost your professional and leadership growth. Become part of our team, help us enhance quality of life, and drive innovation while raising the bar for safety and sustainability. We value diverse skills and perspectives as we shape sustainable cities of today and tomorrow. Our Core Values Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, their growth is the heart of our success. At Schindler Group we value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, health, disability, or veteran status. Any unsolicited application from recruitment agencies is deemed rejected and does not constitute an offer from a recruitment agency. #J-18808-Ljbffr Schindler Group