Service Desk Lead: Customer Support & SLA Champion
$83.5k - $105kDunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is seeking a Service Desk Manager to oversee daily external-facing service desk operations, guiding a team of analysts and ensuring high customer satisfaction. The role combines hands-on support with leadership, with hours 6A-2P or 12P-8P ET. Competitive compensation ranges from $83,500 to $105,000 per year, depending on experience, and requires Active Secret clearance. #J-18808-Ljbffr Dunhill Professional Search & Government Solutions
$83.5k - $105k
The Service DeskManageroversees daily operations of the external-facing service desk, supporting customers/clients with product, technical, or account issues. This role combines hands... ...handle time, first-contact resolution, SLA compliance, ticket backlog. Monitor and...SuggestedWeekend work$73k - $92k
Responsible for supporting the client/program to ensure... ...technical support services are delivered to meet customer business needs and... ...supervises Service Desk staff responsible for... ...resolve (MTTR), and SLA compliance metrics.... ...as a technical team lead, in a Service Desk environment...SuggestedRemote work- ...IT Specialist This role supports the Federal Bureau of Investigation... ...the ITSSS‐2 Advanced Support Services for Information Systems and... ...service‐level, security, and customer service requirements,... ...eXperience (ITX) storefront help desks at Quantico. Resolves hardware...SuggestedWork at office
- ...contingent upon the successful award of a contract currently under bid. Nisga’a CIOPS delivers cleared professionals to support civilian and DoD customers worldwide across intelligence support, cyber/defensive cyber operations, IT O&M, infrastructure modernization,...SuggestedContract workWork at officeWorldwide
- Dunhill Government Solutions is seeking a Service Desk Supervisor in the Quantico, VA area to lead first-level support, document incidents, and ensure SLAs are met. The... ...extensive IT operations experience and strong customer service skills. You will oversee staff, mentor...Suggested
- ...Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites.... ...Certifications: ITIL v4 Foundations (required); HDI Support Center Manager preferred. Experience: 5–7 years...
- ...benefits package designed to support your health, well-being... ..., a positive member service experience, Grand... ...consistently. The AMIT leads audit compliance efforts... ...leadership competencies and champion growth. Communicate... ...development, merchandising, customer service, problem...Weekly payTraineeshipRelocation packageFlexible hoursShift work
- ...Project Manager – Cloud to support the FBI in Quantico,... ...In this role, you will lead complex, enterprise-... ...among project sponsors, customers, technical teams, security... ....Plan, facilitate, and champion effective Agile/Scrum... ...Information Technology Service Management (ITSM) environment...Full timeFor contractors
- ...Project Coordinator to support our Contents, Environmental... ...Apply carrier-specific SLA requirements to each... ..., authorizations, and customer signatures are obtained... ...Maintain professional, service-oriented communication... ...Ability to sit and work at a desk for extended periods;...For contractorsWork at officeWork from homeFlexible hours
- ...associates serve more than 10 million customers a week across 10 Southeastern... ...states. Primary Purpose: Support the management and duties of... ...End operations including Service Center, Self-Checkout and... ...equivalent preferred Ability to lead and manage a team Strong...Local areaFlexible hours
$80k - $92k
...to communities and the critical missions they support. Join MAXISIQ, develop smarter solutions, technologies, services, and actionable capabilities for our clients- right... ...who will be responsible for providing superior customer service and are committed to the successful...Full timeLocal areaRemote work$41.38k - $107.33k
...AnaVation, we provide unmatched value to our customers and employees through innovative... ...culture. AnaVation is seeking an IT Support Specialist to join our growing work program... ...member who will provide superior customer service and is committed to the successful...Full timeTemporary workLocal areaImmediate startRemote work$27.36 - $42.2 per hour
Overview Sentara is hiring an IT Technical Support Specialist! City/State Woodbridge, VA... ...IT Technical Support Specialist is a customer-facing role responsible for providing technical... ..., technical expertise, and customer service capabilities to deliver high-quality...Hourly payFull timeTemporary workRemote workShift work- ...Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year... ...as per service level agreements (SLA's) Support Tier II and Tier III...Contract workWorldwide
- ...Description KSA Integrationis a Service-Disabled Veteran-Owned Small... ...a reputation for focused customer service, on-time performance,... ...Overview:This position supports a USMC DoW Acquisition Program... ...Agile Release Trains (ARTs), lead Program Increment (PI) Planning...Full timeContract workFor contractorsWork at officeFlexible hours
- ...Government Solutions in Virginia is seeking a Service Desk professional to serve as the first... ...role emphasizes strong troubleshooting, customer service excellence, and adherence to SLAs... ...and tracking incidents. You will support Windows and macOS, Microsoft 365, VPN and...Shift work
$75k
...a rapidly growing educational service company that has long been an... ...operational and technological support services to the post-secondary... ...phone or via email, you will champion the GCE mission, promoting Grand... ...support academic advancement. We lead educational transformation by...Work at officeLocal areaFlexible hoursWeekend workAfternoon shift- ...prepare and serve fresh food, and keep the restaurant clean while working as part of a cohesive team. You will follow instructions, support food safety standards, and participate in a fast-paced environment. Training is provided; shifts include day, evening, and weekends...Shift workAfternoon shift
- ...seeks a motivated, career and customer-oriented Technical Project... ...IDS/IPS, and Cisco Identity Services Engine (ISE) for access control... ...specialized USMC systems. Supports the planning and implementation... ...and Cybersecurity Services Leads in the Risk Management Framework...Work at officeNight shift
$147k
...Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (...Contract workFor contractorsWork at office$18 - $22 per hour
...built on almost 125 years of a service-minded approach to providing... ...and service to their customers on a designated service route... ...front and on an ongoing basis to support continuous improvement; no prior... ...service-oriented mindset that leads you to build loyalty and...Hourly pay- ...we modernize and optimize IT services to solve some of the most critical... ...and defense agencies. From customers to partners to top-talent employees... ..., and delivery of IT projects supporting organizational and mission objectives. This role leads project teams, manages...Full timeContract workLocal area
- ...Shift Manager, Player Services-Ex The Rose Gaming Resort is a $480 million gaming and... ...mentors, and directs Team Members. Fosters a supportive and motivated work environment. Assists... ...company policies. Resolves escalated customer service issues fairly and effectively. Approves...Shift work
- ...maintain, diagnose, install, and repair HVAC systems across a facility. The role emphasizes preventative maintenance and responsive service for critical environmental installations. The position requires a valid HVAC license in VA/MD/DC, EPA Universal Certification, and...Monday to FridayDay shift
- ...integration, and troubleshooting to maintain optimum IT system operations. Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage...Local areaImmediate start
- A leading IT staffing company seeks a Sr. IT Specialist for an ongoing project in Quantico, Virginia. The role involves advanced systems installation, overseeing upgrades and integration of IT systems, and performing Tier III troubleshooting. Candidates must have over 1...
- ...to maintain optimum Information Technology (IT) system operations. Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage networking...Full timeContract workWork experience placementCurrently hiringWork at officeLocal areaImmediate startFlexible hours
- Linchpin Solutions, Inc. is seeking an experienced IT Specialist V to lead and supervise network systems operation in support of DoD contracts. The role requires deep IT expertise, DoD security awareness, and the ability to work in a fast-paced government environment. Based...Full time
- ...Experiences (LIVE, LLC) is a Woman-Owned, 8(a) certified professional services government contracting company providing a broad spectrum of... ...contract award. LIVE is seeking a qualified professional to support the Air Force Criminal Justice Information Center (AFCJIC)...Full timeContract workTemporary workWork at officeMonday to Friday
- ...of Manager, Accounting Services , reporting... ...and compliance. You will lead the accounts payable team... ...leadership, communication, and customer service skills. The... ...accounting application support. The successful... ...or call the HR Service Desk at (***) ***-****, option...Full timeContract workPart timeWork experience placementWork at officeLocal areaFlexible hours
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