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Service Desk Lead: Customer Support & SLA Champion

$83.5k - $105k

Dunhill Professional Search & Government Solutions

Dunhill Professional Search & Government Solutions is seeking a Service Desk Manager to oversee daily external-facing service desk operations, guiding a team of analysts and ensuring high customer satisfaction. The role combines hands-on support with leadership, with hours 6A-2P or 12P-8P ET. Competitive compensation ranges from $83,500 to $105,000 per year, depending on experience, and requires Active Secret clearance. #J-18808-Ljbffr Dunhill Professional Search & Government Solutions

Vacancy posted 1 day ago
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