Food & Beverage Supervisor - Loews Hotels Universal Orlando

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

The Food & Beverage Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, ensuring high levels of customer satisfaction, and maintaining quality service standards. This role supports the Assistant Outlet Manager and/or Manager by supervising staff, managing inventory, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional guest experiences.

Qualifications:

• Food and Beverage Restaurant Experience is required

• One to two years of lead or supervisor restaurant experience preferred.

• Liquor and beverage knowledge preferred.

• Knowledge of Microsoft Office preferred.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Key Responsibilities:

• Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies.

• Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards.

• Supervise service of guests, being watchful of signals from guests in need of service.

• Assist Team Leader to establish and monitor side work duty completion.

• Maintain bank to SOP, keep it balanced and secure at all times.

• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.

• Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.).

• Communicate daily with restaurant manager with regard to special events, house counts, etc.

• Assist Team Leader in conducting menu classes and taste panels.

• Assist Team Leader in conducting month end inventory count and recording.

• Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.

• Reports unsafe working conditions.

• Ensure proper handling of guest checks and cash transactions.

• Intercedes and/or fills in for Team Members should need occur

• Performs other duties as assigned.

General Responsibilities:

• Promotes and applies teamwork skills at all times.

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.

• Is polite, friendly, and helpful to guests, management and fellow employees.

• Executes emergency procedures in accordance with hotel standards.

• Complies with required safety regulations and procedures.

• Attends appropriate hotel meetings and training sessions.

• Maintains cleanliness and excellent condition of equipment and work area.

• Complies with hotel standards, policies and rules.

• Remains current with hotel information and changes.

• Complies with hotel uniform and grooming standards.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.