Front Desk Agent - Moxy San Diego Gaslamp

Job Description

Job Description

Description:

Our team is looking to add an energetic Front Desk Agent to join the Moxy San Diego Downtown team. As the face of the hotel, you'll create memorable first impressions by delivering a fun, authentic, and engaging guest experience while managing all aspects of the front desk. From check-in to check-out, you'll serve as a key point of contact for guests, ensuring every stay reflects Moxy's playful personality and exceptional hospitality.

To be successful in this role, you should have a positive attitude, strong communication skills, and a passion for creating genuine guest connections. You must be able to multitask, solve problems with confidence, and thrive in a fast-paced environment while maintaining professionalism and delivering service with personality.

This position may require flexible scheduling availability.

Job Requirements:

• Welcome guests with an energetic, authentic, and engaging attitude that reflects the Moxy brand.
• Complete guest check-in and check-out efficiently while creating memorable first impressions.
• Process guest payments and handle cash, credit card, and other transactions in accordance with hotel procedures.
• Serve as the primary point of contact for guests, answering questions, resolving concerns, and providing local recommendations.
• Promote Marriott Bonvoy membership, hotel amenities, and local experiences to enhance the guest stay.
• Respond promptly to guest requests while anticipating needs and delivering personalized service.
• Maintain accurate guest records and complete all required reports during each shift.
• Work collaboratively with Housekeeping, Engineering, Food & Beverage, and other departments to ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Uphold Marriott brand standards, hotel policies, and safety procedures at all times.

Job Qualifications:

• Passion for hospitality with a naturally outgoing, friendly, and service-focused personality.
• Excellent communication and interpersonal skills with the ability to build genuine guest connections.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Comfortable multitasking and prioritizing responsibilities in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team culture.
• Previous hotel or customer service experience is preferred but not required.
• Flexible availability, including evenings, weekends, and holidays.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.