Desktop Support Technician

Desktop Support TechnicianThe Bradley Department of Electrical and Computer Engineering (ECE) is one of the largest ECE departments in the country, with strong education and research programs in computers, control systems, communications, electronics, electromagnetics, and power. The department is headquartered in Blacksburg, Virginia, with additional research and instructional facilities in Arlington, Falls Church, and Hampton. The Desktop Support Technician provides technical support to faculty, staff, and students using Windows, macOS, and Linux systems. Responsibilities include deploying and maintaining computer hardware, troubleshooting software and hardware issues, assisting with basic network connectivity, tracking and resolving support requests, maintaining technical documentation, and administering department software licenses. The position also works closely with senior IT staff to support infrastructure projects and the department's broader technology needs.Required Qualifications:Associate's degree in information technology, computer science, or equivalent experienceDemonstrated experience providing desktop support in a professional environmentDemonstrated knowledge of Windows, Mac, and Linux operating systemsExperience with hardware troubleshooting and repairDemonstrated experience with ticket management systemsExperience with remote support tools and methodologiesExperience supporting multiple software applications in an academic environmentExperience demonstrating basic networking concepts and troubleshootingPreferred Qualifications:Bachelor's degree in information technology or a related field, or equivalent experienceExperience in an educational environmentStrong documentation and communication skillsKnowledge of Active Directory and Group Policy managementExperience with mobile device management (MDM) solutionsExperience with automated deployment toolsBasic scripting knowledge (PowerShell, Bash)Familiarity with IT security best practicesPay Band: 4Overtime Status: Non-Exempt: Eligible for overtimeAppointment Type: RestrictedSalary Information: $47,000–$57,000, Commensurate with ExperienceHours per week: 40Review Date: 10/26/2026Additional Information: The successful candidate will be required to have a criminal conviction check.About Virginia Tech: Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.If you are an individual with a disability and desire an accommodation, please contact Cole Tankersley at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event.Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer