Customer Service Representative

Customer Service Representative (Call Center)

About Tryfacta: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Duration: Long Term

Work Schedule: Any 8-hour shift between 7 am and 7 pm

Responsibilities for this position include, but are not limited to:

• Using available resources and defined research procedures, establish professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
• Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
• Meets daily qualitative and quantitative targets to maintain operational standards.
• Reconciles payments, toll tags, and prepares end-of-day reports as specified per section.

Other Duties:

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

To be considered for this position, you should have:

• High school diploma or G.E.D. equivalent from an accredited institution.
• Previous relevant customer service experience required (Call Center).

Knowledge, Skills, and Abilities:

• Ability to speak clearly, correctly, and listen effectively.
• Candidate must be Bilingual (Spanish).
• Knowledge of basic math.
• Good written and interpersonal skills.
• Strong customer service skills.
• Good analytical and organizational skills.
• Working knowledge of personal computers and related software; Microsoft Office, including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm and 10-key touch.
• Ability to work in a team environment and be open to change.
• Multi-tasking capabilities; ability to think logically, time management, organized, flexible, and goal-oriented.
• Ability to exercise tact and to handle customer interactions in a fast, courteous, and efficient manner.
• Ability to establish and maintain effective working relationships with others.
• Must be able to maintain confidentiality.

Physical Demands:

The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting, but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.