Service Project Coordinator - USA

Job Description

Job Description

Service Project Coordinator

Department: 45Dives Technical Service
Company: 45Drives Ltd.
Location: Wilmington, North Carolina
Work Arrangement: On-site, Full-Time
Employment Type: Permanent
Shift: Monday to Friday, 9:00 AM – 5:00 PM
Level: Intermediate (Expected Experience: 3–5+ Years)

Full Transparency: We Work a Little Differently Around Here.

This isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that's just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

About Us

45Drives is changing the way organizations store data.

Instead of locking customers into proprietary software, we build enterprise storage solutions using open-source software and commodity hardware—giving customers flexibility, transparency, and long-term value without vendor lock-in.

45Drives is part of Protocase Inc. , an innovative manufacturing and technology company with more than 400 employees serving over 16,000 customers worldwide, including organizations such as NASA, Boeing, Google, Apple, Microsoft, MIT, and many more.

Learn more:
• 45Drives:

About the Role

Are you an organized, detail-oriented professional who enjoys bringing people, processes, and projects together? As a Service Project Coordinator , you'll play a key role in ensuring customer projects move smoothly from planning through successful deployment by keeping communication flowing between our Sales, Service, and Customer teams.

In this customer-facing role, you'll coordinate project activities, organize documentation, monitor timelines, and help remove roadblocks before they become problems. You'll work closely with technical experts, account managers, and customers to keep everyone aligned while developing the skills needed for a long-term career in technical project management and operations.

This is an excellent opportunity for someone who enjoys managing multiple priorities, thrives in fast-paced environments, and wants to grow into a project leadership role through mentorship and hands-on experience.

What You'll Do

• Coordinate communication between Sales, Service, and Customer project teams to ensure alignment on project scope, timelines, and deliverables.
• Capture detailed meeting notes and convert discussions into clear action items, responsibilities, and follow-up tasks.
• Collaborate with internal stakeholders to develop project plans, schedules, and resource requirements.
• Assist with planning and coordinating logistics for customer deployments, including multi-site implementations.
• Monitor project schedules, milestones, material orders, and task completion to keep projects on track.
• Maintain accurate project documentation and ensure information remains organized and up to date.
• Respond to routine project inquiries regarding timelines, documentation, project scope, and available resources.
• Identify project risks or delays, engage the appropriate stakeholders, and help develop practical solutions.
• Gather project updates from team members and maintain master project documentation and status reports.
• Maintain consistent communication with customers and internal subject matter experts throughout the project lifecycle.
• Assist in evaluating bids and supporting the preparation of technical proposals.
• Take ownership of customer projects while developing technical project coordination and leadership skills through mentorship.

Work Environment

This role primarily supports projects from our Wilmington office but will involve coordinating both remote and on-site customer activities. Occasional travel may be required depending on customer deployment schedules.

What You Need (Required Qualifications)

Education

• Post-secondary education in Business, Technology, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant experience.

Experience

• Demonstrated experience coordinating projects, stakeholders, timelines, and deliverables within a professional environment.
• Experience working in customer-facing, technical, operational, service, or project-based roles.
• Proven ability to manage multiple priorities while maintaining exceptional attention to detail.

Technical Skills

• Excellent organizational and documentation skills with a high degree of accuracy.
• Strong written and verbal communication skills.
• Excellent time management and prioritization abilities.
• Ability to communicate project progress clearly and professionally.
• Strong attention to detail with a structured, process-oriented approach.
• Proficiency with Microsoft Office and common business software.
• Interest in building a long-term career in project management or technical operations.

Other Requirements

• Eligible to work in the United States.
• Ability to work full-time on-site in Wilmington, NC.
• Willingness to travel occasionally to support customer deployments.

What Would Be Considered an Asset (Nice-to-Have Qualifications)

• Experience coordinating multi-site deployments or field service projects.
• Technical background or familiarity with hardware, systems configuration, or implementation projects.
• Experience preparing or supporting RFPs, RFQs, and technical proposals.
• Familiarity with project management software such as Microsoft Project, Asana, Monday.com, Jira, or similar tools.
• CAPM certification or coursework in Project Management.
• Experience working in manufacturing, IT infrastructure, or technical services.

What Success Looks Like

Within your first year, you will:

• Successfully coordinate multiple customer projects from planning through deployment.
• Build trusted working relationships with customers and cross-functional teams.
• Consistently maintain organized, accurate project documentation and schedules.
• Proactively identify project risks and contribute to effective solutions before issues escalate.
• Become a dependable resource for project coordination while continuing to expand your technical and leadership capabilities.
• Demonstrate the skills and initiative required to progress toward larger and more complex project responsibilities.

Why Us?

At 45Drives, we believe in recognizing and rewarding hard work and dedication.

Our starting annual total compensation package—including base salary and performance incentives—ranges from $58,000 to $85,000 USD , depending on experience.

In addition, you can look forward to:

Training & Growth: Leadership training, skills development opportunities, regular coaching, and clear pathways for career growth.

️‍⚕️ Comprehensive Health Care: Medical, Dental, Life Insurance, and Group Insurance available after two months of full-time employment.

️ Vacation: Start with two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.

Community Discounts: Access exclusive deals at local businesses.

️ Wellness Support: Participate in wellness events and enjoy access to a gym membership.

Social Events: As our Wilmington branch continues to grow, enjoy team lunches, seasonal parties, and social events with your coworkers.

Wilmington Lifestyle: Embrace coastal living with stunning beaches, rich culture, historic charm, and a thriving innovation scene.