Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

ROLE DESCRIPTION:

About Us

We are a fast-paced, top performing, customer-focused insurance agency committed to protecting what matters most to our clients. Our team values professionalism, accountability, teamwork, and delivering exceptional service every single day.

If you thrive in an organized environment, enjoy helping people, and can juggle multiple priorities without dropping the ball — we’d love to meet you.

Position Overview

The Insurance Service Representative plays a key role in supporting clients with policy servicing, billing questions, coverage changes, and general account maintenance. This role requires strong attention to detail, excellent communication skills, and the ability to problem-solve efficiently while maintaining a positive client experience.

Key Responsibilities

• Assist clients with policy changes, endorsements, and coverage questions
• Process payments and handle billing inquiries
• Review policies for accuracy and completeness
• Document all client interactions thoroughly
• Follow up on pending items in a timely manner
• Support producers and agency leadership as needed
• Maintain compliance with insurance regulations and company standards

  Qualifications

• Previous customer service experience required (insurance experience preferred)
• Active Property & Casualty license (or willingness to obtain within 30 days)
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficient with computer systems and CRM platforms
• Professional demeanor with a solutions-oriented mindset

What We’re Looking For

• Someone who takes ownership and accountability
• A team player who communicates clearly and respectfully
• A proactive problem solver
• Someone who can stay calm and professional under pressure
• High integrity and reliability

  What We Offer

• Competitive pay + performance incentives
• Paid time off and holidays
• Ongoing training and development
• Supportive team environment
• Opportunity for advancement