Implementation Consultant

Acute Care TechnologyThis Implementation Consultant position will focus on ZOLL Billing RCM.At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more-from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Type

Remote

Job Summary

The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency and the development of training related material and documentation.

Essential Functions

• Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
• Lead in the development and ongoing maintenance of training and process material essential to the success of the implementation process.
• Coordinate with support and product team to resolve customer issues during implementation process.
• Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
• Act as a training and product resource for other members of the ZOLL team.
• Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
• Work toward client success as an effective team member.
• Train new hires in the implementation processes

Required/Preferred Education and Experience

• Bachelors degree or equivalent experience
• 3+ years experience in teaching, training or supporting others

Knowledge, Skills and Abilities

• Understanding of adult learning challenges and how to overcome them
• Very strong customer-oriented focus and the ability to professionally handle difficult situations
• Excellent communication, documentation, grammar, and interpersonal skills
• Good technical aptitude for working with software and Microsoft Windows
• A high level of professionalism and the ability to think analytically
• Knowledge and experience in ZOLL software preferred
• Demonstrated leadership skills
• Ability to travel up to 50%

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:
$70,000.00 to $90,000.00

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at


Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.