Unit Secretary - Eastside Urgent Care

Overview As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Unit Secretary – Eastside Urgent Care Job Summary Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit. Responsibilities Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community Schedules discharge follow up appointments; assists in recording traumas and codes within the facility Performs other administrative or clerical duties and projects as assigned Other duties as assigned Qualifications Education High School Degree or GED Experience Prior healthcare clerical work (preferred, not required) Training EPIC Electronic Health Record (EHR) (preferred, not required) Skills & Abilities Possesses problem-solving skills, basic computer skills, 25 WPM typing skills with excellent communication and interpersonal skills Engage with staff and patients in a professional manner Ability to be proactive in a rapidly changing environment What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email View email address on click.appcast.io. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at View email address on click.appcast.io #J-18808-Ljbffr