Account Manager

Account Manager

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The Account Manager role involves managing the full Statement of Work (SOW) lifecycle and utilizing the Vendor Management System (VMS) to facilitate those workflow processes.

Job Description

We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried position.

What You'll Do

• Serve as the primary point of contact for agency clients and supplier partners within MSP SOW programs, ensuring a high level of service and clear communication
• Manage the full Statement of Work (SOW) lifecycle, including pre-bid calls, supplier Q&A, negotiations, onboarding, and project execution
• Guide agencies and suppliers through procurement processes to ensure compliance with program rules and regulations
• Utilize and optimize the Vendor Management System (VMS) to support workflows and improve operational efficiency
• Monitor SOW projects against milestones, manage change orders, and ensure timely, accurate invoicing and payments
• Build and maintain strong client and supplier relationships, acting as a trusted advisor
• Develop and maintain Standard Operating Procedures (SOPs) for SOW processes across clients
• Resolve operational challenges quickly and effectively to keep projects on track
• Provide VMS training, onboarding support, and ongoing guidance to clients and suppliers
• Track supplier performance and ensure delivery meets service level agreements (SLAs)
• Identify and implement process improvements to drive efficiency, productivity, and program success

What You'll Need

• 3–5 years of experience in IT account management, project management, staffing/services, or supplier management
• Experience supporting public sector clients (ideally Commonwealth of Virginia) and working with suppliers
• 3–5 years of experience with Workforce Solutions programs, specifically SOW-based services
• Strong understanding of IT terminology and ability to help clients define project scope
• Hands-on experience with Vendor Management Systems (VMS) (VectorVMS preferred)
• Proven ability to manage multiple projects, priorities, and deadlines effectively
• Strong communication, relationship-building, and negotiation skills.
• Detail-oriented with a focus on process improvement and operational excellence
• Ability to analyze workflows and implement strategies to enhance efficiency and innovation
• Bachelor's degree in Business, Management, or a related field (preferred).
• PMP certification is a plus
• Must be located in Central Virginia with the ability to attend on-site client meetings as needed
• Must be authorized to work in the U.S. (no sponsorship provided)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

$75,000 - $85,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.