Lending Assistant

We are on the search for a Lending Assistant to join our Community Banking Team! This position is responsible for preparing and maintaining consumer and commercial loan transactions. This role ensures that all loan documentation is accurate, complies with regulatory requirements, and is completed in a timely manner. They will work closely with the commercial lending team and customers to facilitate a smooth loan process and provide exceptional customer service throughout the loan lifecycle.

• Support the location's lending team in managing existing loan relationships and pursuing new loan opportunities; and support the deposit operations team in managing existing accounts.
• Perform administrative tasks that can include but are not limited to preparing credit reports and loan document/packages, ensuring accuracy and completeness of loan packages, gathering information on existing loan relationships, booking/closing loans.
• Perform customer service duties that may include identifying, researching and resolving customers' questions and issues regarding deposits, fund transfers, loan advances, loan pay downs and payoffs, etc.
• Identify and order documentation required to process commercial loan requests.
• Track and ensure receipt of appropriate documents/reports.
• Prepare and maintain loan transaction files and assist in maintaining customer credit files.
• Ensure completeness and accuracy of credit and transaction files.
• Coordinate account maintenance with the Loan Servicing and Deposit Operations Departments.
• Manage compliance reporting and maintain customer and prospect data base.
• Assist commercial loan officers in addressing customer inquiries and servicing requests.
• Perform additional duties as requested or assigned.
• Complies with federal and state regulations and all established Bank policies and procedures.

• Strong knowledge of banking operations and regulatory compliance.
• Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism.
• Strong attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Strong problem solving and decision-making skills.
• Ability to work independently with minimal supervision and make sound judgements.

• High School diploma or equivalent required; an associate or bachelor's degree in finance, business administration or related field preferred
• 2+ years of experience in commercial loan processing, loan operations or a related field within a banking or financial services environment