Medical Assistant - Urology (CCMA, CMA, NCMA, RMA or EMT)

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Urology Medical Assistant

SUPERVISOR: Branch Manage/Office Supervisor

HOURS PER WEEK: 40hrs/Non-Exempt (Monday - Friday 7:30am - 4:30pm)

Looking for a detail orientated Medical Assistant for a fast paced, busy department.

DEPARTMENT: Clinical/Nursing

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION:

Deliver evidence-based care to enhance the comfort and well-being of urology patients. This includes preparing equipment, instruments and assisting the physician during examination and treatment.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)

• 1. Prepare patients for exam or treatment by proper set up of the exam/treatment room and rooming the patient utilizing The Portland Clinic’s (TPC) rooming protocol, including accurate measurement of vital signs and complete documentation in the electronic health record (EHR).
• 2. Prioritize and communicate patient concerns and make appropriate decisions regarding communicating and coordinating with clinicians for follow up. Make complex cognitive decisions in relationship to the department.
• 3. Assists the physician during procedures and exams specific to the urology department such as cystoscopy, vasectomy, bladder biopsy, and prostate biopsy, among others.
• 4. Perform diverse aspects of catheter-related patient care, including catheter insertion, Foley and suprapubic catheter changes, troubleshooting, flushing, and providing patient instruction and supply set-up related to self-catheterization as ordered by the physician.
• 5. Prepare patients and conduct Urodynamic testing as ordered by the physician.
• 6. Performs various clinical support visits including post-op visits, bladder installations, bladder irrigation, catheter management, percutaneous tibial nerve stimulation, bladder scans, various injections, dressing changes, etc. as ordered by the physician.
• 7. Clean exam and procedure rooms throughout the day as required by OSHA and as needed.
• 8. Manage a desk in both an individual and group setting by scheduling patients, computer data entry, in-basket management including but not limited to the following: patient call back messages, MyChart messages, prescription requests, results, referral messages/work queue, staff messages, processing prior authorizations and other items outlined by the department. Also, the management of incoming and outgoing phone calls, proper documentation within the EHR, following TPC and HIPAA guidelines, and monitoring provider and clinical support schedules (and other schedules as needed by the branch/department).
• 9. Clean and prepare instruments for autoclaving following OSHA and TPC guidelines/policies for the prevention of the spread of bloodborne pathogens, properly using safety and personal protective equipment (PPE).
• 10. Clean and organize shared work areas including exam rooms, nursing station, utility rooms and supply areas, maintaining accurate documentation in logbooks/checklists as required.
• 11. Participate as an active care team member in a patient-centered medical home.
• 12. Assist and train others as needed. Work under the general supervision of a licensed healthcare provider (MD, NP, PA, RN, or LPN at direction of a RN). Attend nursing meetings and in-services. Participate in clinic committees as requested by supervisors or management.
• 13. Assist/float to other departments as requested by supervisor or management.
• 14. Comply with HIPAA and OSHA guidelines at all times to ensure patient and staff safety.
• 15. Employees will not be discourteous or disrespectful to customers or any member of the public while in the course and scope of company business.
• 16. Work in a cooperative manner with management/supervisor, coworkers, customers, and vendors.
• 17. Abide by company policies.
• 18. Other duties as assigned.
• 19. Maintain regular, in person, work attendance and punctuality, as scheduled.

REQUIREMENTS:

• Current Medical Assistant Certification or must fulfill the requirements for Certification within 90 days from your date of hire. If met, you must also provide proof of having been issued MA Certification within 120 days of your date of hire, -OR-
• Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT). Once certification is in place, it must remain active.
• High School Diploma or equivalent
• Current American Heart Association (AHA) CPR Certification

PREFERENCES:

• Basic understanding of Medical Terminology
• Basic understanding of infection control
• Basic understanding and proficiency of documentation in the EHR
• Values team success
• Compassionate, patient, and tactful
• Shows an interest in taking action to increase his/her knowledge and development as an employee
• Contributes to an environment where people feel valued
• Skill in establishing and maintaining effective working relationships with patients and staff
• Proficiency in basic computer skills
• Organizational skills and ability to prioritize workflow
• Oral communication skills and excellent phone etiquette with an ability to convey and receive information via telephone
• Competency in language, grammar, and spelling
• Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
• Capability of effectively working on more than one task without a reduction in the quality of work and service performed
• Ability to react calmly and effectively in emergency situations and to work under pressure
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):

• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program