DSHS HCLA Social Service Specialist 5

Salary: $6,576.00 - $8,842.00 Monthly
Location : Spokane County - Spokane, WA
Job Type: Full Time - Permanent
Job Number: 2026-04383
Department: Dept. of Social and Health Services
Division: HCLA
Opening Date: 06/03/2026
Closing Date: 6/16/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step


Description

DSHS HCS - Social Service Supervisor - Social Service Specialist 5
Are you the kind of leader who believes strong teams create stronger outcomes for the communities they serve? The Home and Community Living Administration (HCLA) is seeking a Social Service Supervisor to lead a dedicated team in Spokane within the division.


As a Social Service Supervisor, you will guide a team that helps older adults and people with disabilities receive the support they need to live safely and with dignity in their homes and communities. Our programs focus on independence, well-being, and choice for the people we serve.


In this role, you will supervise a team of social service professionals who assess needs, develop care plans and coordinate long-term care services for people across the region. You will support your staff as they navigate complex situations, make thoughtful decisions and ensure services are delivered quickly and accurately to those who rely on them.

This position is both people centered and systems focused. You will coach and guide staff, strengthen partnerships with hospitals, residential providers, Tribal governments and community organizations, and ensure services meet program standards and policy requirements.

Some of what you'll do:

• Supervise a unit of Social Service Specialists, including recruiting, hiring, training, mentoring, coaching, evaluating performance, and ensuring compliance with applicable laws, policies, and procedures.
• Oversee staff who assess individual client needs, determine appropriate nursing facility levels of care, and develop care plans to support clients in remaining or returning to the community.
• Ensure accurate authorization and timely service delivery from Medicaid Personal Care (MPC), Community First Choice (CFC), Community Options Program Entry System (COPES), Residential Support Waiver (RSW), and Nursing Facility Care programs.
• Implement performance standards, conduct quality assurance reviews, assign and prioritize work, and monitor staff performance, including initiating corrective or disciplinary actions as needed.
• Coordinate and conduct staff training, unit meetings, case staffing, and multi-disciplinary meetings, while keeping staff informed of policies, procedures, and program updates.
• Collaborate with community organizations, including the Community Services Office (CSO), Home and Community Living Administration (HCLA), Home and Community Services (HCS), Area Agency on Aging, hospitals, nursing and community-based facilities, local Tribal Governments, and other state and local agencies.
• Analyze data and reports to track performance measures, identify trends, correct errors, and equitably distribute workloads, while participating in workgroups, planning meetings, and committees for program improvement.

Who should apply? We are seeking professionals that meet the following criteria:

• One year of experience as a Social Service Specialist 4.
  OR
• Two years of experience as a Social Service Specialist 3.
  OR
• Four years of experience as a Social Service Specialist 2.
  OR
• A master's degree** in social services, human services, behavioral sciences, criminal justice, or a related field AND one year of paid social service experience* equivalent to a
  OR
• A bachelor's degree in social services, human services, behavioral sciences, criminal justice, or a related field AND five years of paid social service experience* performing functions equivalent to a
  OR
• A combination of higher education ( in social services, human services, behavioral sciences, criminal justice, or a related field) and paid social service experience* totaling at least nine years.

*NOTE: Paid social service experience must include completing comprehensive assessments and developing individualized service plans for the elderly and disabled adult populations including determining the level of care to include care needs related to medical, dementia, and geriatric mental health treatment and interventions.
**NOTE: A two year master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.

Additional knowledge, skills and abilities we are looking for :

• Leadership skills: Guide and support professional staff by setting expectations, providing feedback and helping them grow in their roles.
• Knowledge of long-term care programs: Understand services that support older adults and people with disabilities and apply program rules to ensure clients receive the right level of care.
• Coaching and training ability: Develop staff knowledge by explaining policy, demonstrating best practices and adapting training to different learning styles.
• Communication skills: Build trust by clearly explaining complex information to staff, community partners and members of the public.
• Organizational skills: Coordinate multiple responsibilities, deadlines and priorities while ensuring services are delivered accurately and on time.
• Conflict resolution skills: Address disagreements or concerns calmly and professionally to maintain productive working relationships.
• Analytical thinking: Review reports and program data to identify trends, correct errors and improve service delivery.
• Crisis management skills: Respond thoughtfully to difficult situations and help staff de-escalate conflict or urgent client needs.
• Technical skills: Confident use of computer systems and software to document services, review reports and communicate with staff and partners.

Interested? Apply today!
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please reach out to DSHS Recruiter Vincent Hamilton at and reference job number 04383.

Supplemental Information


Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.


Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io.
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More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.


Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.


Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.


Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01


How many years of experience do you have in a professional social service position, completing comprehensive assessments and developing individualized service plans for the elderly and disabled adult populations including determining the level of care to include care needs related to medical, dementia, and geriatric mental health treatment and interventions?
Required Question