Global Account Manager

Position Overview FUJIFILM Electronic Materials, U.S.A., Inc., is a global leader in chemical solutions that enable the semiconductor industry and the digital universe. We have an exciting opportunity for a Global Account Manager! With state‑of‑the‑art manufacturing facilities in the U.S., Europe, Taiwan, China, Korea and Japan, local sales offices worldwide and on‑site application support, FUJIFILM Electronic Materials supplies the world’s top‑tier semiconductor manufacturers with a broad array of products and services used throughout the semiconductor manufacturing process. The Role We are seeking a senior leader to further enhance our business relationships with key global customers. The individual must be capable of fostering business relationships internally and externally to drive business development for leading technologies. The role involves assisting Operations and Business Leads in expanding FFEM’s product portfolio for key customers. The primary objective is to increase both share and number of products sold, thereby driving sales growth and profitability for FEEM. This role requires the ability to fully understand the voice of the customer and articulate that clearly to the FFEM organization, while managing the FFEM message back to the customer in a seamless manner. Ownership of managing the customer relationship with FFEM globally is essential. Job Description Key responsibilities for this role include: Formulate and implement plans/strategies to strengthen and maintain strategic relationships with key global customers. Work with Global Business Directors and Global Managing Directors on critical issues to support business growth globally. Escalate and drive resolution of global issues if not receiving the support and response needed by global counterparts. Define and achieve the key global sales budgets, coordinating with Local Account Managers (LAMs) to align the global sales budget. Lead and support LAMs responsible for Customer R&D sites and ensure proper development and implementation of sales growth strategies for all relevant business areas in the short and long term. Develop and maintain clear partnerships and communication between the Global Account Manager and LAMs. Ensure LAMs fulfill their assigned tasks—entering SQNs, SCMs, audit support, budget planning, issue resolution—by monitoring performance against plan through weekly/monthly reporting and course correcting as needed. Serve as the primary VOC (“voice of the customer”) to FFEM globally and drive the customer’s global issues throughout the FFEM organization via LAMs, GBDs, and GMDs as needed to maintain customer satisfaction. Strategize plans to improve customer score cards. Prevent SQNs, resolve issues according to the customer’s timeline, comply with all QA items, develop and implement CIPs, fulfill all surveys, training, and ensure compliance per customer requirements. Visit customer and FFEM sites with LAMs when appropriate. Support all businesses and all FFEM One‑stop‑solution products on new and existing business opportunities. Develop and support sales plans and product positioning in key accounts, oversee LAMs, monitor competitive activity, and identify customer needs, cultivating effective relationships at all levels. Support supply chain and fulfillment, working with operations and business to address any quality or technical issues. Collaborate with GBDs, GMDs, and LAMs globally to leverage knowledge and insight and develop successful account strategy. Drive sales strategies and ensure accurate, timely, coordinated, and effective sales volume and revenue forecasting. Serve as the primary interface with business, technology groups, application engineering, QA, and operations to manage internal projects aimed at strengthening and growing our global position, driving value add through global CIP coordination and new product development. Determine clear and specific priorities for developing new products and product enhancements by defining customer needs and working with internal functional groups. Coordinate and/or deliver sales/technical presentations to key accounts in coordination with the Business Development team and GMDs. Develop recommendations on appropriate pricing for new products and pricing and positioning strategies. Secure GBD approval for all pricing changes. Lead all customer communication activities globally and develop protocols for FFEM personnel to follow when communicating with global customers. Coordinate technical and commercial projects globally using project management skills to measure progress toward objectives. Manage global priorities aligned with senior management objectives; develop, build, and execute commercial business proposals and plans to achieve company objectives. Demonstrate unquestioned character, values, and integrity; maintain professionalism throughout internal and external communications, written and verbal. Extensive travel will be required, including domestic and international trips. Prepare written monthly reports, present quarterly updates to leadership. Requirements MBA or advanced technical degree (Technical degree in Materials Science or Chemical Engineering or related field preferred). 10+ years of semiconductor experience (materials preferred). 5 years of semiconductor sales experience. Direct experience selling advanced semiconductor materials to fabs/companies preferred. Strategic thinking and long‑term account planning; demonstrated ability to manage projects throughout the organization using project management, organization, and communication skills. Track record qualifying materials in high‑volume manufacturing preferred. Demonstrated customer‑facing leadership with a proven track record of developing and nurturing trust‑based customer relationships. Familiarity with specialty chemical categories such as photoresists, wet chemicals, CMP slurry, or advanced materials. Technical acumen and ability to translate customer needs into solutions. Cross‑functional leadership and influence without authority. Global mindset with cultural awareness. Results‑driven with strong commercial instincts. Additional Requirements We value a professional, adaptable, and collaborative work environment. The following competencies are essential for success in any role and reflect our commitment to effective teamwork, problem solving, and workplace communication. Resilience - Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively. Communication- Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships. Reasoning & Decision Making - Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions. Comprehension - Capability to understand and complete tasks as assigned and solve problems effectively. Organizational Skills - Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io). #J-18808-Ljbffr FUJIFILM Holdings America Corporation