UNIV - Administrative Coordinator I - Department of Medicine: Division of Infectious Diseases

Job Description Summary The Administrative Coordinator I provides essential administrative support to the Division's HIV/Ryan White Program, including patient scheduling, referral coordination, insurance verification, medication receipt and delivery, and patient communication. This position supports daily clinic operations, timely patient access to care, and continuity of services for the HIV patient population.
Entity Medical University of South Carolina (MUSC - Univ) Worker Type Employee Worker Sub-Type Research Grant Cost Center CC000972 COM DOM Infectious Diseases
Pay Rate Type Hourly Pay Grade University-GEN07 Pay Range 40,086.00 - 54,162.00 - 68,136.000
Scheduled Weekly Hours 40 Work Shift
Job Duties

35% - Coordinates daily administrative operations for the HIV clinic, including management of incoming calls, patient scheduling, physician requests, and documentation of patient interactions in Epic. Facilitates medication receipt, tracking, and delivery to clinic. Coordinates specialty referrals and appointments across MUSC and external healthcare organizations, working with providers, patients, and interdisciplinary teams to facilitate timely access to care. Independently prioritizes administrative requests and addresses operational issues to maintain efficient clinic workflows.
20% - Serves as an administrative point of contact for HIV patients and providers, coordinating requests related to appointments, medication renewals, and other patient care needs. Reviews daily clinic schedules to identify and resolve insurance or registration discrepancies and ensure appropriate Ryan White coverage is reflected in patient accounts. Communicates with clinical staff and appropriate departments to facilitate timely resolution of patient needs while ensuring Ryan White remains the payer of last resort.
20% - Coordinates insurance eligibility verification and benefits review for HIV patients across Medicare, Medicaid, private insurance, and Marketplace plans. Researches and resolves insurance discrepancies, updates patient coverage information, and supports accurate coordination of benefits. Obtains prescription coverage information to assist clinical pharmacists with medication access and coverage determination. Ensures appropriate insurance resources are identified and utilized before Ryan White funding, consistent with payer-of-last-resort requirements.
15% - Coordinates the maintenance and accuracy of patient information in Provide Enterprise (PE) and Epic, including demographic, insurance, and eligibility documentation. Processes initial and renewal AIDS Drug Assistance Program (ADAP) applications, benefit changes, and supporting documentation within established deadlines. Ensures applications are submitted within 48 hours and maintains complete, accurate records to support program eligibility and compliance requirements.
10% - Coordinates incoming HIV patient referrals, ensuring timely routing to the Ryan White Nurse Manager for review. Obtains and processes medical records from external healthcare organizations, including urgent and time-sensitive requests. Maintains accurate patient documentation in Epic to support referral processing and continuity of care.
Minimum Requirements

A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.
Physical Requirements

Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift
Ability to perform job functions in an upright position.
Ability to perform job functions in a seated position.
Ability to perform job functions while walking/mobile.
Ability to work indoors.
Ability to work outdoors in all weather and temperature extremes.
Ability to work in confined/cramped spaces.
Ability to perform job functions from kneeling positions.
Ability to bend at the waist.
Ability to squat and perform job functions.
Ability to perform 'pinching' operations.
Ability to fully use both hands/arms.
Ability to perform repetitive motions with hands/wrists/elbows and shoulders.
Ability to reach in all directions.
Possess good finger dexterity.
Ability to maintain tactile sensory functions.
Ability to lift and carry 15 lbs., unassisted.
Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted.
Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted.
Ability to push/pull objects, up to 15 lbs., unassisted.
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes.
Ability to see and recognize objects close at hand.
Ability to see and recognize objects at a distance.
Ability to match or discriminate between colors.
Ability to determine distance/relationship between objects; depth perception.
Good peripheral vision capabilities.
Ability to maintain hearing acuity, with correction.
Ability to hear and/or understand whispered conversations at a distance of 3 feet.
Ability to perform gross motor functions with frequent fine motor movements.
Ability to work in dusty areas.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.

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