Customer Service Annuity Specialist

: : Pacific Life is investing in bright, agile, and diverse new talent to ensure we continue to innovate and strengthen relationships with our contract owners. That's why we're actively hiring for a class of Customer Service Specialists that will focus on servicing our Annuity products. Join our team and take part in our people-first culture! We are looking to build a remote team of professionals that will be based in the Phoenix, AZ metro area. This is a work from home opportunity that includes paid training and study time to help you towards obtaining your series 6 license. Apply now to be considered for one of our multiple openings! We are also offering a $2,500 sign-on bonus! Start date will be February 6, 2024. As Customer Service Specialist, you'll play a key role in Pacific Life's growth and long-term success. In joining our Consumer Market's Division, Customer Service Department, you'll work throughout several phases of training that include a great support system from both Supervisors and Senior Peers. Whether you're experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are. We look for mission-driven self-starters comfortable with ambiguity and who thrive in a fast-paced, collaborative culture. Here, we believe you should be given the time, space, and trust to do your best work - your way. We are on a path to transition towards a more digitally oriented, inclusive and employee-focused company, and these roles will fill a remote opportunity in the Phoenix, AZ surrounding areas. Who will love this job : You enjoy talking on the phone. This role will take anywhere between 50 to 60 incoming calls per day. Being comfortable on the phone and providing excellent customer service is #1. Problem Solving! If there's an obstacle, you'll want to find a way to work through it. You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality. You're comfortable with a fast-paced environment. You enjoy supporting your community and getting involved - we have multiple opportunities to volunteer and support local charities and organizations! The experience you will bring: 1+ year or related business experience. College degree and/or equivalent experience preferred. FINRA Series 6 or 7 license is required Strong customer skills with 1-2 years' experience in a related role. Resourceful self-starter who is interested in researching answers to questions from available information. Analytical skills and ability to think outside the box. Organizational and time management skills. Motivation and ability to learn new concepts quickly and adapt to a changing environment. The recruiting process: All resumes will go through an initial review. Selected applicants will be asked to partake in a recorded video-interview and game-based assessment via HireVue. We'll be conducting interviews throughout December and January, with an expected start date of February 6, 2024. Compensation: Starting hourly rate will be based on your FINRA license status and experience, and ranges between $24 - $27 per hour plus an annual bonus . We are also offering a $2,500.00 sign on bonus! You belong at Pacific Life At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at . Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife. #LI-KB1 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.