Account Manager - Commercial Lines (Hybrid role - 3 Days remote/ 2 Days In-office)

Job Description

Job Description

Job DescriptionAbout Us

As a partner company in one of the largest independent brokerages in the region, we have been providing high-quality insurance for half a century, delivered with exceptional customer service to the residents of Washington, D.C. We are proud to be an independent insurance agency, built on the principles of providing superior customer service and insurance solutions. We have access to all the resources of an established, large insurance company, with all the attention to detail you'd expect from an independent, fast-moving agency. We believe in long-term relationships, starting with our team.

Compensation & Benefits

The salary range for this position is $50,000-65,000 + bonus/commission. In addition to cash compensation we provide health, dental, vision and disability insurance, paid time off, holiday pay, flexible schedule, and 401(k) matching, professional growth and career progression opportunities, respectful culture and work/family life balance, supportive teammates and a rewarding work environment.

About You

Our team is the key to our success. You want to work with great team members providing exceptional customer service and you:

• Have 1-2 years account management or relationship management experience in insurance

• Are eligible to obtain a P&C license

• Hands-on experience with an agency management system, Applied Epic preferred

• Bring a strong knowledge Microsoft Office Suite (Teams, Word, Outlook, Excel, and PowerPoint)

• Are comfortable with a hybrid work schedule including at least two days in the office

• Are authorized to work in the United States

• Have strong analytical, problem-solving, and decision-making skills

• Are known for your exceptional customer service, communication, multitasking, and organizational skills

About the Job

We are seeking a highly motivated, detail-oriented, Account Manager to join our fast-growing team. This role will focus on customer servicing our commercial lines insurance.

Duties and Responsibilities:

• Manage a portfolio of commercial client accounts and renewals

• Serve as a first point of contact by answering phones and providing customer support

• Prepare proposals, endorsements, and policy documentation

• Provide day-to-day client support, including coverage questions, certificates, and billing inquiries

• Act as liaison between clients and insurance carriers to resolve service and claims issues.

• Troubleshoot billing and service-related issues.

• Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary. Ensure the accuracy of data in those systems.

• Prepare reports for management as required.

• Attend industry related continuing education training and courses.

• Collaborate and support colleagues as needed.

• Perform other duties and projects as assigned.

Physical Requirements and Work Environment

This position works in a normal office environment with controlled temperature and artificial lighting conditions. Long periods of sitting. Long periods of screen use. Ability to communicate in person and over devices. Ability to work in-person with team. Must be able to perform complex tasks requiring independent knowledge and its application to non-routine situations. Must be able to manage high-emotion situations.

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.