Service Manager

Service Manager

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose: The Service Manager is responsible for full site ownership and accountability for end-to-end operations, including service, distribution, warehouse, and shop functions. This role ensures safe, efficient, and profitable operations while delivering high-quality service and a strong customer experience.

Essential Duties and Responsibilities:

• Lead all service center operations, including field service, shop activity, and distribution functions
• Coordinate logistics activities including shipping, receiving, and inventory flow
• Lead, coach, and develop team members to drive safety, productivity, and accountability
• Act as a primary customer contact to strengthen relationships and expand service opportunities
• Collaborate with sales teams through regular alignment meetings to drive service growth and customer satisfaction
• Manage cost, quality, and performance to ensure profitable and high-quality service delivery
• Own service center financial performance, including P&L, cost control, and resource utilization
• Establish, monitor, and report on KPIs, including: Safety (incident rates) Productivity and turnaround time First-time fix rate and service quality Customer satisfaction (CSAT) Inventory accuracy and turns Revenue, cost, and profitability
• Use data and reports to identify trends, solve problems, and drive corrective actions
• Improve operational efficiency through scheduling, resource planning, and process improvements
• Ensure compliance with safety, environmental, and company policies
• Lead team meetings and communications to align priorities and performance expectations
• Support customer escalations, site visits, and service reviews

What We're Looking For:

• Strong leadership and accountability mindset
• Clear, professional communication skills
• Ability to balance operational execution with strategic thinking
• Customer-focused, solutions-oriented approach
• Strong business and financial acumen
• Data-driven decision-making and problem-solving skills

Qualifications:

• Minimum Qualifications:
• Associate degree or equivalent experience
• 35 years of related service, operations, or industrial experience
• Previous supervisory or team leadership experience
• Experience in customer-facing or technical service environments
• Working knowledge of scheduling, inventory, and safety practices
• Ability to analyze reports and act on performance data
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Valid driver's license; must be 21+ for company vehicle use
• Preferred Qualifications:
• Experience managing a service center, branch, or field service team
• P&L, budgeting, and performance management experience
• Mechanical/electrical knowledge; ability to read schematics
• Experience in motive power, industrial, logistics, or manufacturing environments
• Experience supporting sales teams and customer business reviews

General Job Requirements:

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift
• Must be able and willing to lift up to 50 pounds/23 kilos on a daily continuous basis
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch
• Must be able to stand for long periods of time
• Must be able and willing to be on-call
• Must be able and willing to wear a respirator
• Must be able and willing to work overtime
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays
• Risk of electrical shock
• This position is exposed to harmful materials such as lead/fiberglass products
• Periodic blood tests are required to measure the level of lead
• Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety
• This position requires working in a plant/warehouse environment

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.