Senior Developer - Voice AI

Senior DeveloperAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what's next. Let's define tomorrow, together.Job Overview and ResponsibilitiesUnited's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.We are seeking a highly skilled Senior Developer with strong hands-on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high-quality delivery and support.Our Vision:You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworksBuild scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channelsWrite clean, maintainable, and well-documented code in Python, TypeScript, and .NET/C#Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patternsCollaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutionsParticipate in full development life cycle including requirements analysis and design using Agile methodologiesServe as technical expert on AI automation development projectsWrite technical specifications based on conceptual design and stated business requirementsSupport, maintain, and document AI agent functionality and automation workflowsIdentify and evaluate new AI technologies and frameworks for implementationAnalyze code to find causes of errors and revise programs as neededParticipate in software design meetings and analyze user needs to determine technical requirementsCollaborate with cross-functional teams consisting of employees and vendor contractors in planning and executionCollaborate with end users to prototype, refine, test, and debug AI agents to meet customer experience needsEnsure adherence to code quality standards, security protocols, and responsible AI principlesLeverage cloud technologies (AWS preferred) to build and deploy AI solutions at scaleContribute to architectural decisions and best practices for AI agent developmentQualificationsWhat's needed to succeed (Minimum Qualifications):Bachelor's degreeComputer Science, Engineering, Information Systems or related field preferred3+ years of experience in software design and developmentStrong proficiency in Python programmingExperience with TypeScript and .NET/C# developmentKnowledge of Object-Oriented systems design and Application DevelopmentExperience implementing AWS technologiesStrong knowledge of API development and integrationExperience with Cloud Automation Development ToolsKnowledge of SQL, NoSQL databases and Design PatternsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):2+ years of experience building AI agents, conversational AI, or voice automation solutionsHands-on experience with LangChain, LangGraph, or similar agent development frameworksExperience with Generative AI, Large Language Models (LLMs), and prompt engineeringKnowledge of retrieval-augmented generation (RAG) patterns and vector databasesExperience with AWS services including Lambda, Step Functions, API Gateway, S3, DynamoDB, ECS, EC2, CloudWatch, Vector DatabasesExperience with event-driven architectures and asynchronous processingKnowledge of DevOps, CI/CD pipelines, automation, and infrastructure as codeExperience with A/B testing and experimentation frameworksUnderstanding of responsible AI principles and AI governanceExperience in enterprise-scale applicationsAirlines or travel industry experience is a plusExperience with contact center or customer service technology platformsFamiliarity with Agile/Scrum methodologies