Floor Manager

FRONT OF HOUSE - UPSCALE PATISSERIE

This is a full-time on-site role for Floor Manager with a proactive, dynamic approach.

The role involves providing customers with a consistent, best-in-class experience from the moment they enter the shop to the moment they leave. Position include "French Pastry customer training", processing transactions, maintaining inventory levels at all times, making weekly inventory & purchases, and ensuring the consistent cleanliness and perfectly polished look of the shop at all times. 

Manage a staff up to five Front of House members in all aspects of customer service and operations. You will be training new staff members on their daily functions, ensuring cleanliness and regular maintenance of the shop.

You also be responsible for taking/filling special orders and managing the online orders fulfillment in a timely manner while ensuring a high touch presentation in a fully consistent manner reflective of a true French Pâtisserie luxury standards. 

Qualifications
• High touch Client Services, Customer Service, and Communication skills. Candidates must genuinely enjoy people contact - high interaction position.
• Ability to maintain a consistently high level of customer satisfaction and avoid / resolve customer complaints
• Experience using POS systems
• Ability to work in a fast-paced environment and multitask under pressure while keeping it light-hearted and customer-focused, and enjoying the moment.
• Ability to be hands on with a fully consistent attention to cleanliness (wipe tables / banquette / outside terrace / pastry case / back counter...) and clutterless organization per the upscale standard of the business
• Ability to be flexible and adapt to varying business needs, tasks and duties based on fluctuating day-to-day operations
• Attention to detail and ability to stay organized is essential
• Excellent communication skills in English
• Experience in the food or hospitality industry is not required for the truly motivated candidate, but a big plus
• High school diploma or equivalent is required

About Us

Pâtisserie Vanessa is a luxurious, French Pâtisserie shop with its first, flagship location in the heart of the Upper East Side in New York, NY.

Led by Magali Vanessa Silengo, Founder, Co-Owner and Culinary Director, and Marc-Antoine Silengo, Co-Owner and Brand Director, the company's purpose is to transport Pâtisserie Dreamers with Vanessa's truly authentic French pastries and the chic, relaxed spirit of the South of France.

The team at Pâtisserie Vanessa prides itself on providing excellent customer service with a passion for true French Pâtisserie and an upscale, elegant, warm and welcoming environment for all.

The successful candidate will be a truly hard working personality with a team player, proactive attitude, and must be genuinely warm and welcoming to ensure a consistent customer experience. A strong knowledge or interest in learning more about French Pâtisserie is essential.