Business Manager - University and Higher Education

Job Description
About Luxer One
A pioneer in smart lockers logistics, we're committed to solving the various challenges with how the world receives goods using the best technologies available. Whether it's last-mile delivery at multifamily properties & corporate offices, buy online-pickup in store (BOPIS) in retail, personal storage in places where people are creating experiences, or the variety of use cases on higher education campuses, we find the best solutions for our customers and ensure their success.

One of the most important sectors Luxer One serves is the University campus. The diversity, consistency, and intensity of smart locker adoption demands focused attention. Spanning library material pickup, IT asset exchange, student package & mail deliveries, campus store pickups, and more, the opportunities are abundant. Luxer One is seeking to elevate its proven solutions and make new investments to deliver an even richer experience. We need a Business Manager, University & Higher Education, to help guide this one-of-a-kind ship.


Why This Role Matters

Higher education institutions operate differently from other commercial accounts. As the Business Manager, University & Higher Education, you should have a deep understanding of academic environments, shared governance, budget cycles, and know the importance of long-term institutional relationships. You should be able to speak the language of higher education and position our products as a strategic solution aligned with university priorities. Smart lockers are relied upon heavily in this market segment, and Luxer One is committed to delivering the best all-around solution.


What You'll Do

• Own the full sales cycle from prospecting to close within the higher education vertical.
• Work closely with the Product and team, customers, and industry partners to develop new solutions and enhance existing.
• Manage existing reseller partners and seek new ones.
• Qualify new integration partnerships and work with the Product team on scope & execution.
• Develop and execute a strategic business plan focused on colleges and universities.
• Build relationships with key campus stakeholders (e.g., Operations, Facilities, Housing, IT, Procurement, Administration)
• Be Luxer One's ambassador in the University space.
• Navigate complex, multi-departmental decision-making processes.
• Manage RFPs, RFIs, and formal procurement processes common in Higher Ed.
• Work with the account management team to identify expansion opportunities within existing university accounts.
• Maintain accurate pipeline forecasting and CRM hygiene.
• Represent the company at industry conferences and higher education events as needed.
• Support Project Management and Account Management with customer onboarding and activation.
• Log regular feedback internally on customer journey, pain points, value provided by Luxer One.

Requirements
What We're Looking For

• Multi-year experience in consultative technology sales roles with proven attainment of metrics.
• Strong executive presence and consultative selling skills.
• Existing relationships within University systems & experience selling operational, facilities-related, technology, or infrastructure solutions is a huge plus!
• Ability to navigate complex organizations and multiple stakeholders.
• Experience being the 'tip of the spear' for Product creation and enhancements.
• Successful track record launching and scaling new products.
• Experience managing Hardware & SaaS sales cycles with Director, VP and Executive level stakeholders.
• Superior written and verbal communication skills.
• Hardware & SaaS sales experience preferred.
• 4-year degree or equivalent experience preferred.
• Direct experience selling into colleges, universities, or higher education institutions OR
• Demonstrated knowledge of the university market, including procurement cycles, budgeting timelines, and campus decision structures.

Strongly Preferred

• Experience responding to RFPs in the higher education sector
• Familiarity with public-sector purchasing processes
• Hardware + SaaS sales experience

Location & Travel

• Sacramento, CA proximity-based preferred. Remote depending on experience.
• Travel as needed for prospect & customer visits, tradeshows, HQ visits, etc.

Benefits

What You'll Get

• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
• As "Luxens," we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion, and we have programs that bring us together on important issues and provide educational opportunities for all employees.
• We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!

Equal Employment Opportunity Statement

Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.