Law Firm Intake Specialist

Do you love connecting with people, building relationships, and helping them find the support they need, even in their most difficult moments? Maybe youve been through a divorce or a family law matter yourself and know firsthand how much it matters to feel heard from the very first phone call.

January Family Law, LLC is a growing family law boutique firm seeking a driven, empathetic, and experienced sales professional to serve as our Intake Sales Specialist. This is not a traditional administrative role — it is a high-impact, revenue-generating position for someone who thrives in a consultative sales environment and understands the nuance of connecting with people during emotionally sensitive moments.

You will be the first voice prospective clients hear and a key driver of our firms growth. If you lead with empathy, own a pipeline, and know how to convert leads into signed clients, we want to hear from you.
Compensation: $65,000 base salary + unlimited bonuses

Responsibilities: Sales & Lead Conversion
Own the full intake sales cycle — from first contact to signed engagement
Respond to inbound leads via phone, email, and web within established SLA windows; maintain urgency and professionalism at every touchpoint
Conduct structured intake consultations to assess legal needs, determine case eligibility, and confidently guide prospective clients through service offerings, pricing, and next steps
Execute outbound follow-up strategies on warm leads, cold prospects, and lapsed inquiries to maximize conversion rates
Meet and exceed monthly conversion targets and KPIs
Pipeline & CRM Management
Maintain accurate, real-time records in the CRM (Smokeball); own pipeline hygiene and lead progression from inquiry to close
Build and run automated follow-up workflows to reduce lead drop-off
Produce weekly performance reports tracking lead volume, conversion rates, pipeline value, and trends — with actionable recommendations to improve outcomes
Referral Program Development
Proactively build and grow a structured referral network with professionals in legal, therapy/counseling, financial services, and other adjacent fields
Cultivate relationships with former and current clients to generate organic referrals
Partner with marketing to develop outbound sales strategies, co-marketing opportunities, and firm partnership pipelines
Scheduling & Client Experience
Coordinate and manage attorney consultation calendars to maximize capacity and minimize no-shows
Serve as a seamless handoff point between intake and the legal team, ensuring thorough documentation and warm transitions
Champion a client experience that makes every prospective client feel heard, respected, and confident in choosing our firm
Operational Collaboration
Work cross-functionally with attorneys, marketing, and operations to continuously refine intake processes and improve client conversion
Identify and implement software or automation opportunities to optimize the intake workflow
Support operational tasks as needed (email drafting, spreadsheet reporting, scheduling coordination)

Qualifications: Experience & Background
3–5+ years of proven sales experience , preferably in professional services, legal, healthcare, or a high-trust consultative sales environment
Demonstrated track record of meeting or exceeding sales quotas and converting leads in a consultative setting
Experience managing a CRM and owning a sales pipeline end-to-end
Background in the legal industry or legal intake is a strong asset
Familiarity with Smokeball, Clio, or similar legal practice management software preferred
Skills & Competencies
Consultative, empathy-driven sales approach — you can close without being pushy
High emotional intelligence; comfortable navigating sensitive conversations with people in distress
Strong communicator — articulate, professional, and personable in all formats (phone, email, video)
Self-motivated, target-driven, and highly organized with the ability to manage high-volume outreach independently
Tech-savvy with proficiency in CRM tools, MS Office, and Google Suite; ability to identify and implement automation opportunities
Comfortable with both warm lead follow-up and cold outreach/networking
Education
Bachelors degree preferred (Business, Communications, or related field)
High school diploma or GED required; relevant experience may substitute for degree
Other Requirements
Must reside in Illinois
Ability to work in the office in Chicago on occasion; role is primarily remote

About Company
We are a small, remote-first family law firm dedicated to providing excellent legal services to individuals navigating one of the most difficult chapters of their lives. Our team is tight-knit, driven, and deeply committed to the people we serve. Were growing. We want the right person to grow with us.

WHLAW2

Compensation details: 65000-65000 Yearly Salary

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