Front Desk Agent

Job Description

Job Description

Company Description

Join us at Accor,  where life pulses  with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is a  work of  heart , ​
Join us and  become a  Heartist®.

If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career.

We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent.

Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner. 

WHAT IS IN IT FOR YOU

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities   

Rate of Pay: $24.00-26.00 per hour

Responsibilities:

• Check-in/check-out process
• Cash and credit card handling
• Post all transactions; ensure that all bills are kept up to date and accurate.
• Assist guests both in person and on the phone.
• Take advance reservations, bookings and special requirements, where necessary.
• Able to deal with guest messages and enquires in an efficient manner.
• To ensure each guest receives a warm welcome upon arrival at the hotel.
• Ensuring guest reservations and profiles are correct
• Must be able to stand for long periods of time
• Must comply with all standard operating procedures and policies as well as service standards
• Other duties as assigned

Qualifications:

• Excellent written and verbal communication skills
• Must be detail-oriented
• A knack for problem solving
• Positive and team-oriented
• Passion for guest service
• Excellent interpersonal skills
• Highly organized, results-oriented, work well under pressure
• Must be able to work flexible schedules including weekends and holidays
• Previous Front Office experience preferred
• College/University degree in related discipline an asset
• Knowledge of Property Manager systems (Opera) an asset
• Must be legally authorized to work in the United States without sponsorship.

Physical Requirements: 

• Standing/sitting for long periods of time
• Ability to lift, carry, push, and pull up to 30 pounds

All your information will be kept confidential according to EEO guidelines.