Service Advisor

Job Description

Job Description

Description of the role:

This role is crucial in providing exceptional customer service and support at Manhattan Hyundai. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, addressing inquiries, and ensuring timely and efficient service delivery.

Responsibilities:

• Provide excellent customer service by answering customer inquiries in person, over the phone, and via email.
• Coordinate vehicle service appointments and communicate with the service department to ensure timely completion.
• Advise customers on recommended services based on vehicle inspections and manufacturer guidelines.
• Prepare accurate service estimates and invoices, explain details to customers, and process payments.
• Maintain customer records, service history, and follow up on customer satisfaction.

Requirements:

• Prior customer service experience in an automotive or related industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Knowledge of vehicle maintenance and repair services is a plus.
• High school diploma or equivalent.

Benefits:

• Competitive salary range of $45,000.00 - $80,000.00 per year, paid weekly.
• Health, dental, and vision insurance coverage.
• Paid time off and holidays.
• Career development opportunities within the company.

About the Company:

Manhattan Hyundai is a leading automotive dealership located in Manhattan, KS. We are dedicated to providing exceptional customer service and high-quality vehicles to our community. Our team is committed to excellence and continuous improvement in all aspects of our business.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.