Family Medicine/Pediatric Receptionist in Troy, IL

Job Description

Job Description

Clinic Receptionist

Gateway Regional Medical Center - Troy, IL
Department: Troy Family Medicine/Pediatrics
Position Status: Full-Time
Work Schedule: Days, 40 hours/week
Location: Gateway Medical Group Family Medicine/Pediatrics, 619 Edwardsville Rd., Troy, IL 62294
Pay Range: $16.20-$24.30 per hour

Our mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and healing through innovative treatments, advanced technology, and a dedicated team of professionals. We are committed to fostering a culture of respect, integrity, and excellence, ensuring that every patient receives personalized care in a safe and nurturing environment.

Gateway Regional Medical Center is seeking a friendly, organized, and dependable Clinic Receptionist to join our Troy Family Medicine/Pediatrics team.

The Clinic Receptionist serves as the first point of contact for patients, families, visitors, and staff and plays an important role in creating a welcoming and professional patient experience. This position supports the daily operations of the clinic by assisting with patient check-in and check-out, appointment scheduling, telephone communication, registration, records, insurance information, and other administrative functions.

The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to remain professional and organized in a busy healthcare environment.

• Greet patients, families, visitors, and staff in a friendly and professional manner
• Serve as the initial point of contact for patients entering the clinic
• Check patients in and out for appointments
• Schedule, confirm, and reschedule patient appointments
• Answer and appropriately direct incoming telephone calls
• Collect and verify patient demographic, insurance, and contact information
• Assist with registration and patient record updates
• Obtain and verify required insurance information and documentation
• Collect applicable copayments and other patient balances
• Assist patients with questions regarding appointments, referrals, and clinic procedures
• Coordinate referrals and other administrative requests as directed
• Maintain accurate and confidential patient records
• Communicate effectively with providers, clinical staff, patients, and families
• Assist with billing and insurance-related administrative functions as needed
• Maintain a clean, organized, and welcoming reception area
• Follow HIPAA, hospital policies, and applicable regulatory requirements
• Provide excellent customer service while maintaining professionalism and confidentiality
• Perform other administrative duties as assigned to support efficient clinic operations

Required:

• High school diploma or equivalent

• Previous experience in a medical office or clinic setting preferred
• Previous customer service or receptionist experience preferred
• Familiarity with medical terminology preferred
• Experience with electronic medical records (EMR) systems preferred
• Strong communication and interpersonal skills
• Excellent organizational and time-management skills
• Strong attention to detail and accuracy
• Ability to handle multiple tasks in a fast-paced environment
• Ability to maintain confidentiality and exercise good judgment
• Professional, friendly, and patient-focused demeanor
• Ability to work effectively as part of a healthcare team

• Competitive pay: $16.20-$24.30 per hour, based on experience and qualifications
• Medical, dental, and vision insurance options
• 401(k) retirement savings plan with employer matching
• Paid vacation time
• Paid sick/mental health time
• Illinois Paid Leave
• Floating holiday
• Opportunities for professional growth and development
• Supportive and inclusive work environment

At Gateway Regional Medical Center, every member of our team contributes to the patient experience. As a Clinic Receptionist, you'll have the opportunity to make a difference from the moment patients walk through our doors by providing compassionate, professional, and dependable service.

If you're organized, patient-focused, and enjoy working with people in a healthcare environment, we'd love to have you join the Gateway team.

Final compensation is determined in partnership with Human Resources based on experience, education, certifications, and skills relevant to the position.