Senior Desktop Technician

Job Description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CERTIFIED IT ADMINISTRATOR (LAN/WAN) CIVIL SERVICE TITLE, ARE REACHABLE ON THE CERTIFIED IT ADMINISTRATOR (LAN/WAN) EXAM NO. 1111, OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 1111.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is seeking a highly experienced Senior Desktop Technician to play a key role in the support of approximately 2,000+ employees and consultants, and 10 locations throughout the 5 boroughs of New York City. Desktop support services are needed daily to aid in the monitoring, maintenance, and support of desktop services and systems throughout the agency, assigning resources to ensure smooth operations. Reporting to the Desktop Support Manager, duties and responsibilities will include, but not be limited to the following:

- Provide desktop user support to DOF Executives with a special focus on the Commissioner's Office, including the installation and configuration of software applications and operating systems (OS).
- Set up audio/video conferences and provide on-site support for key stakeholder conferences and events.
- Contribute to the management and development of Workspace One (WSO), creating, maintaining, and pushing packages, managing users, and WSO compliance as per the City's policy.
- Optimize the standard DOF user profile to improve the performance and reliability of workstations and simplify support.
- Serve as a technical communication and coordination lead with vendors and other groups on large moves and deployment projects.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Assess and implement performance upgrades to desktops and laptops, including installation of memory, CPU, and RAID controllers.
- Receive and respond to incoming alerts, calls, emails, pages, tickets and/or work orders regarding incidents and/or requests.
- Prepare applications for desktop performance monitoring and provide performance statistics with metrics reports.
- Collaborate with technology team members to troubleshoot, assess, and resolve security issues.
- Create and maintain a working log detailing all required system updates, as well as the date of completion, documentation related to software, processes, and service records.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Perform special ad hoc requests and related duties consistent with the scope and intent of the position.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

This position may require travel and work at various locations depending on project needs.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.




Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Agency: DEPARTMENT OF FINANCEJob Category: Technology, Data & InnovationSalary Band: $100,000 to $125,000 Compensation: USD 95233 - USD 118000