Strategic Account Manager (Richmond)

Job Description

Job Description

Description:

Some people are good at managing accounts. The best ones are good at managing relationships — and there's a real difference. We're looking for a Strategic Account Manager who knows how to earn trust over time, build relationships, and turn strong customer relationships into long-term growth. In this role, you'll spend meaningful time with some of our most important customers and potential customers through on-site visits, regular calls, and business reviews to gain a real understanding of their operations and help them succeed. It's a role that rewards consistency and follow-through just as much as ambition.

DSA Doors is a U.S.-based door manufacturer with a growing national presence. If you are in the Richmond or Norfolk VA area and if the relationship side of account management is what you've always done best, we'd like to talk.

What You'll Be Doing

You'll own a defined market and portfolio of key accounts and be the primary point of contact. That means maintaining a consistent presence through site visits, scheduled calls, and regular business reviews — not just when something goes wrong. You'll build strong working relationships across your market, develop a clear understanding of each customer’s business, identify opportunities for growth, and help ensure their needs are translated into action internally. You'll work closely with operations, customer service, and supply chain to keep communication clear, solve problems effectively, and deliver a high level of support.

You’ll also be expected to stay organized and bring structure to the way you manage follow-up, priorities, and next steps.

What You Bring

• 5+ years in account management or B2B sales, ideally in building materials, manufacturing or a related environment
• A track record of building trusted relationships that lead to growth and retention
• Comfort with regular travel and a genuine preference for face-to-face customer interaction
• Strong communication skills, including the ability to listen well, lead productive customer conversations, and clearly relay feedback clearly to internal teams
• Strong organizational skills and the ability enough to manage multiple priorities without losing momentum
• Discipline in CRM systems and proficiency in Microsoft Office

What the Role Looks Like Day to Day

This isn't a desk job. You'll travel 40–60% of the time, spending time at customer sites, attending occasional trade shows, and visiting company facilities. When you're not on the road, you'll stay connected through calls and video meetings, prepare for upcoming visits, and coordinate internally on behalf of your accounts. The work is steady, relationship-driven, and built on trust developed over time. The right person for this role is someone who enjoys being present, follows through consistently, and takes pride in being the person customers count on.

Why This Role

We've intentionally structured this position around client engagement. The administrative side of the job supports your customer work — it doesn't compete with it. You'll have the backing of a strong internal team and the autonomy to manage your accounts the way you think is best.

If this sounds like the kind of role you've been looking for, we'd encourage you to apply.