Airline Technical Field Service Rep (Dallas, TX)

Job Summary As an Airline Technical Field Service Rep at Honeywell Aerospace, you will primarily serve in providing technical assistance support and expertise to a major airline based in Tulsa and/or Dallas. In addition, assist our global aerospace customers in the maintenance and troubleshooting of Air Transport and Regional aircraft, specifically focusing on mechanical and electrical systems and components. This could be in the form of telephone, email, onsite visits, and HUB support as needed. This is an exciting opportunity to join our Americas FSE team as a Dedicated Onsite Field Service Engineer in supporting Honeywell Mechanical and Avionics products. The Aerospace Technical Support Organization, ATS, responds to customer technical inquiries 24 hours a day, 7 days a week. The organization responds to issues globally and across all aerospace products and systems. All team members provide their support for customer satisfaction and added value to Honeywell by ensuring that the required customer, product, and system support exists for timely issue resolution. You will report directly to our Sr Field Service Manager. Must work 100% onsite at the Client facility and provide Dedicated Field Service Rep. Ideal candidate can reside in Dallas, Texas. Key Responsibilities Being single point of contact/customer focal for Honeywell mechanical product and/or system technical issues. The on-site support person shall be knowledgeable on all Honeywell Mechanical and Avionics products/systems installed on the various platforms including working knowledge on aircraft components and systems as required by the assignment. Provide direct troubleshooting assistance to an airline customer – Tulsa/Dallas and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary. Routing and escalation of technical and business issues within the support organization. Analyze technical issues and determine corrective action plan. Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services. Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft. Utilization of Accelerator and tools to streamline work processes. Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers. Attend daily customer meetings. Ensure positive Honeywell image. Interact effectively under established MOS. Report imminent AOG and significant issues affecting dispatch or by customer request to ATS. Develop a teaming relationship with members of the operator maintenance staff and OEM. Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required. Build relationships with customers with daily visits to the airline shops (Tulsa) and regularly scheduled calls and face-to-face visits/meetings with airline engineering (Dallas). Support ATS (Hub) on network responding to CASES from customers. Strong customer-centric mindset. Ability to proactively evaluate circumstances and drive resolution of issues. Attend Weekly CCT/CBM meetings and Quarterly Review meeting with CCT with customers. Do quarterly visits/meeting at airline Engineering in Dallas. Other activities may be assigned, depending on organizational and/or business requirements. Due to the nature of this discipline, on occasion, may be required to work off-hours, on weekends, and/or holidays. Travel: up to 15% Must Have Minimum 5-10 years’ customer-facing support experience and/or products. Must have airline maintenance engineering experience. Aircraft systems knowledge and troubleshooting experience. Experience supporting mechanical and avionics systems. Airframe and Powerplant (A&P) license desired. High School Diploma or GED. Valid Driver’s License and driving record acceptable to Honeywell. We Value Bachelor’s degree in engineering or related technical fields or 10 years’ experience in lieu of degree minimum. Previous experience troubleshooting APU models such as 131-9A/9B, 331-500 models, aircraft mechanical systems such as environmental control systems, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches. Previous experience troubleshooting various Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems, Radios, TCAS, Radar, SATCOM, etc. Strong verbal and written communication skills with the ability to positively influence others and work well within the team environment. Strong time management skills with the ability to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs, and problem resolution. Strong interpersonal skills with ability to work independently, as well as part of a team. Proven track record in meeting customer commitments and resolving customer concerns in a timely manner. Proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships. Can push back with customers in a professional manner and find elegant solutions to complex issues that support HON business directives AND satisfy customers’ needs. Can communicate effectively and confidently with various levels (senior leadership to shop floor technicians). Actively seeks out and looks for growth opportunities and works with sales personnel in next steps. Ability to think clearly and remain professional under stress-induced and time pressured situations. Ability to take decisions under pressure, adaptability to change and strong analytical skills. Ability to proactively evaluate circumstances and drive resolution of issues. Ability to develop and continuously improve processes. Benefits of Working for Honeywell In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization. No Sponsorships - We are not currently sponsoring applicants for work visas for this job. Applicants must be currently authorized to work in the United States on a full-time basis. #J-18808-Ljbffr Honeywell Aerospace