Registrar Emergency Center

Position details: part‑time 2‑3 days per week; night shift 10:00pm‑6:00am, rotating every other weekend. Schedule rotation: Week1 – Monday, Saturday; Week2 – Sunday, Monday, Friday. Supports the Emergency Center in Troy. Mandatory orientation first week 8am‑4:30pm. Job Summary Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar1 ensures a smooth and timely registration/admission process by obtaining accurate demographic, clinical, and insurance data; collecting co‑pay/deductible and prior balances; performing initial financial screening on all self‑pay & out‑of‑network patients; and referring them to Financial Advisors as needed while providing optimal customer satisfaction, reception, and patient way‑finding as required. Essential Functions Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record‑ EMR). Collect and document all required demographic and financial information. Appropriately activate, convert and discharge visits on EPIC. Thoroughly interview patients, register in appropriate status, following registration guidelines while ensuring accurate and timely documentation of demographic and financial data; obtain appropriate forms and scan into the medical record as per protocol. Scrutinize patient insurance(s), identify the correct plan, select appropriately from EPIC and document correct insurance order. Apply recurring visit processing according to protocol. Facilitate use of electronic registration tools where available (Kiosks, etc.). Verify patient information with third‑party payers; collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary. Review/obtain/witness hospital consent forms and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity; provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire; issue Medicare Inpatient Letter & Medicare Off‑site Notifications as required by government mandates; scan appropriate documents. Manage all responsibilities within compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Screen all patients self‑pay & out‑of‑network using EPIC tools; provide information for follow‑up and referral to the Financial Advisor; initiate payment plans and obtain payment; explain applicable government and private funding programs and other cash payment plans or discounts. Incorporate POS (point of service) collection processes into daily functions. Issue receipts and complete cash balance sheets where appropriate; utilize audits and controls to manage cash accurately and safely. Transcribe written physician orders, communicate with physician/office staff as necessary to clarify; determine and document ICD‑10 codes; perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients (excluding lab‑only outpatients effective September). Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork; maintain inventory of supplies; facilitate scheduling in identified areas for ancillary testing. Mark duplicate medical records for merge: identify potential duplicate records to determine that the past and current records are truly the same; use system resources and contact patient if necessary. Act as a preceptor to newer staff members. Maintain or exceed department‑specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, collection and standards for registrations/insurance verifications. Provide excellent service to clinical and downstream departments and physicians as users of registration services. Contribute to process improvement activities to support efficient patient and process flow. Civil issue clerical duties: typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications. Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect; provide every customer with a seamless, flawless Corewell Health experience. Remain compliant with regular TB testing & Flu vaccination per Hospital requirements. Qualifications High School Diploma or equivalent. 1 year of relevant experience in a customer service role or health care industry. Must be 18 years of age, required to co‑sign legal documents (hospital consent forms, etc.). Proficient in medical terminology and typing requirements (30 words/min). Proficient with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third‑party payers for verification. Benefits Comprehensive benefits package to meet financial, health, and work/life balance goals. On‑demand pay program powered by Payactiv; discounts directory; optional identity theft protection, home and auto insurance; traditional and Roth retirement options with service contribution and match savings; eligibility for benefits determined by employment type and status. Equal Employment Opportunity Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. We invite those who share in our commitment to diversity and inclusion to join our team. We are committed to supporting prospective team members who require reasonable accommodations to participate in the application process or to perform the essential functions of a job. #J-18808-Ljbffr