Intake Specialist - Infusion Clinics

Job Description Summary
This team member will play a vital role in the delivery of an efficient and well-rounded intake experience for our patients, referring providers and others involved with the delivery of care.

Option Care Health consistently strives to be intentional and attentive in managing the process of receiving referrals for infusion services and ensuring that patients receive the care they need in a timely manner.

Job Responsibilities

Gathering necessary information that is pertinent for a complete and thorough patient intake, such as demographics, insurance information, clinical, lab and medical testing documentation

Input accurate information while building and/or updating patient records

Review all incoming faxed documents and attach to new or existing patient profile

Contact patient or provider to obtain any missing information

Verifying insurance to check for coverage and benefits pertaining to medications and services through the patients’ medical benefit

Manage authorizations – submit and track requests for prior authorization

Schedule services – arrange appointments appropriately that are in line with order and care plan

Maintain records – keep patient records up to date and accurate including demographics, insurance information, registration forms, medical record requests

Communicate – Keep patients and referral sources informed about the status of their referrals

Document in the patient record all requests and conversations designed to help provide seamless coordination of care

Assist with enrollment – Help patients enroll in programs that may help with out-of-pocket costs

Collect payment – Appropriately collect payment on patient balances, copays, and/or self-pay patients

Answer phones – Help answer patient questions, triage calls to appropriate team member or department, and involve appropriate persons to best assist questions at hand

Train new team members

Promote training participation and help team members in following new and existing workflow processes

Deliver messages that promote continuous improvement

Comply with company “best practices”

Other duties as assigned

Supervisory Responsibilities:

Yes

Basic Education and/or Experience Requirements

High School Diploma

Minimum 3 years’ experience in healthcare related customer service, medical billing and coding, benefits verification, scheduling, health care related call center, or similar responsibilities

Basic Qualifications

Ability to communicate effectively and professionally with patients, providers and team members

Active listener

Ability to make decisions, solve problems and work independently

Proven ability to identify gaps and problems, determine lasting solutions, and necessary action required to move forward

Willingness to work collaboratively with other intake specialists, clinicians and team members

Demonstrated attention to detail and accuracy

Ability to multi-task

Basic computer proficiency

May perform other duties as assigned

Salary and Pay
Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicants education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $16.50-$25.53

Benefits

Medical, Dental, & Vision Insurance

Paid Time Off

Bonding Time Off

401K Retirement Savings Plan with Company Match

HSA Company Match

Flexible Spending Accounts

Tuition Reimbursement

myFlexPay

Family Support

Mental Health Services

Company Paid Life Insurance

Award/Recognition Programs

Equal Employment Opportunity Statement
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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