Intake Specialist

The Opportunity: Join TopDog Law and Build Something Meaningful
This role is an opportunity to:

Join a rapidly growing national firm at a formative stage

Make a visible, measurable impact on a rapidly growing business

Grow your skills, responsibility, and influence as the firm scales

Work alongside high-caliber, mission-driven teammates who care deeply about doing great work

We are looking for people who don’t just want a job, they want purpose and impact.

What You’ll Do
In this role, you will be responsible for:

Managing incoming calls and digital leads from existing and new potential clients

Listening attentively to caller concerns and gathering relevant information about their potential or existing case

Screening incoming potential client phone calls to ensure the potential case falls within the firms qualifying criteria while helping the caller feel heard and understood

Collecting and documenting essential information from clients, such as personal details, contact information, case types, or any other relevant data specific to the client’s needs. Accurate data entry and organization are crucial in this role

Adhering to quality standards established by the organization

Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

How This Role Drives the Business
The rapidly growing lead generation law practice is seeking a full‑time dedicated and detail‑oriented Legal Intake Specialist to serve as the first point of contact for individuals seeking legal assistance, providing empathetic support through the screening process.

If you have prior legal intake or customer service experience in a call center environment, great communication skills, and a passion for helping others, this role is a fit. Availability for the following shifts is required: the call center is open 7 days a week from 7 a.m. to midnight. Candidates must be available to work 40 hours a week with two days off each week, with the schedule posted two weeks in advance.

This role is critical to our success because it:

Directly impacts clients, revenue, case outcomes, and team efficiency

Supports speed, quality, and consistency as we scale

Helps protect and elevate the TopDog Law brand and client experience

Strengthens the foundation needed to grow responsibly and sustainably

What Success Looks Like
Within your first 6–12 months, success in this role looks like:

Consistently delivering on commitments with minimal oversight

Proactively identifying issues and proposing solutions

Elevating the bar for quality, clarity, and follow‑through in your work

Being viewed as a reliable, trusted partner by teammates and leaders

Contributing positively to team energy, morale, and momentum

Qualifications
Required:

Previous experience in a legal intake call center or customer service call center

Background in the personal injury legal industry preferred

High school diploma or equivalent required; Bachelor’s degree preferred

Firm knowledge of spreadsheets and data management, as well as computer skills

Previous experience with CRM and case management software desired; Salesforce preferred

Outstanding communication skills (both written and verbal) and sense of empathy

Excellent organization and time‑management abilities

Ability to problem‑solve or manage a challenging caller while on the phone

Strong written and verbal communication skills

Ability to think critically, prioritize effectively, and execute with speed

Excellent attendance and punctuality for every shift

Nice to Have:

Experience in a fast‑growing or high‑volume environment

Comfort with ambiguity and evolving systems

Experience in legal, professional services, or client‑centric organizations

Physical Requirements
The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully.

Ability to sit for extended periods while working on a personal computer

Sensory abilities, including eyesight, hearing, and dexterity, are required for this role

Pay
The pay range for this role is 21 - 23 USD per hour (Remote (United States)).

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