Electronic Resources Management Assistant

Department Library C & A - E-Resources About the Department Widely known as guardian of one of the largest academic library collections in North America, the University of Chicago Library is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. We value open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. We are creating a working environment that embraces innovation and respect and that celebrates and develops staff. As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and University holidays), we're committed to providing benefits and a work environment that matters! Job Information Job Summary Under the supervision of the Electronic Resources Management Librarian, and following established procedures, the Electronic Resources Management Assistant performs a broad range of complex and routine acquisitions and Electronic Resources Management (ERM) processes. The Assistant is responsible for access and maintenance of databases, e-books, and e-journals; troubleshooting and problem resolution; and statistics, data gathering, and analysis for renewals, annual reports, and special projects. The role may hire, train, plan, and direct the work of student employees in a range of routine library tasks. Responsibilities Manage assigned subscription renewals and cancellations, including requesting quotes from vendors, retrieving usage data, getting approval from librarians and administrators as necessary, updating data within library systems, notifying vendors of decisions, and ensuring all invoices for assigned renewals are sent promptly for payment. Provide direct assistance for e-resource access issues to patrons and library staff through ticketing system (LibAnswers), email, phone, and live video walkthroughs (Zoom/Teams). Place orders, follow up on outstanding orders, and ensure appropriate access is provided for all new orders and that all invoices are sent for payment. Create and update records in the integrated library system (FOLIO) to document purchases, subscriptions and open access to resources. Create and update records in discovery systems (SFX, LibGuides, etc.) to record our holdings and make resources available to users. Set up new platforms and troubleshoot authentication issues, working with the vendor and our OpenAthens provider as needed. Navigate through vendor interfaces to find, download, and compile usage statistics from a wide variety of sources. May hire, train, plan, and direct the work of student employees. Other duties as assigned. Competencies Demonstrate initiative, accuracy, thoroughness, and the ability to work independently and efficiently. Strong interpersonal, verbal, and written communication skills. Ability to establish and maintain relationships at all organizational levels. Ability to be flexible and adapt readily to changes in technology and workflow. Ability to use discretion and problem-solving in everyday tasks with confidence and a mindset open to different possibilities. Education High school diploma or equivalent from an accredited institution required. Bachelor's degree preferred. Technical Knowledge or Skills Ability to learn and work with a variety of systems and software to perform everyday tasks, including vendor systems and library management systems, required. Intermediate knowledge of MS Excel or other spreadsheet software required. Familiarity with library-specific systems, databases, and other academic electronic resources preferred. Working Conditions and Physical Requirements Office environment. Must be able to work core hours, Monday-Friday, between 9:00 a.m. - 3:00 p.m. Schedule set upon successful hire. Hybrid work arrangement of up to 3 days after initial training period. Ability to read print and electronic materials with sustained visual focus, including color and depth perception. Ability to sit and use a computer for 4 or #J-18808-Ljbffr University of Chicago